What are the responsibilities and job description for the Database Customer Service operator position at CONFLUX SYSTEMS?
M-F 7:00 AM - 4:00 PM
The position is for our Database Management of our Works Credentials program.
Solid computer skills and attention to detail are a MUST.
Should have some background with database management and ability to pass background check.
Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
Processes incoming orders, inquiries and/or requests regarding products and/or services.
Performs order management for assigned customers, manages and files clients' information in the information system.
Supports customer remotely and onsite and provides 1st level user support in case of arising issues.
Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
Cooperates with clients and sales representatives to clarify orders and issues.
Participates in investigating and resolving commercial and/or technical problems.
Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.
Customer Services functions gather and file information gained in routine customer contact calls.
Handling inbound calls, in basic 1st level support situations, while handling majority of request in the basis of given procedures.
Outbound calls, operating with given frame of structured information requested.
Experience:
Minimum of 1 year of experience
Knowledge: Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused two-year vocational training period
Salary : $18 - $24