Customer Services Support Operator

Job Title: Customer Services Support Operator

Location: Cary, NC/ Hybrid

Pay rate: $33.65/hour

Duration: 12 months

Shift timings: 3PM - 12:00AM

Job Description :

• You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• You own customer communications E2E for all service events.
• You navigate complex discussions with customers when scheduling appointments.
• You manage and apply prioritization logic that aligns with customer commitments.
• You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
• You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
• You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Requirements:

• A Bachelor’s degree or equivalent experience.
• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Knowledge of SAP is preferred but not required
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• Ability to support complex projects and determine the critical path to improve timely performance is essential
• Ability to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
• Strong organizational and time management skills with exceptional attention to detail is required
• Ability to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture
• Customer facing experience is preferred
• Experience in medical device or healthcare environment preferred
• Reliable Internet capabilities required