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Help Desk Support Specialist

ConfigUSA
Moon, PA Contractor
POSTED ON 4/15/2026
AVAILABLE BEFORE 5/14/2026

Role: Desk Side Engineer

1. Strong hands-on experience with Windows 11 administration and troubleshooting

2. Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools

3. Proficiency troubleshooting MS Office, O365 apps, Teams, VPN, Wi-Fi, and end-user applications

4. Experience supporting hardware issues (Dell/ Surface Pro systems, docks, monitors, peripherals)

5. VIP/Executive support with white-glove service mindset 6. Experience with device refresh cycles, data backup, and data migration (OneDrive/SharePoint)

7. Ability to perform basic network troubleshooting (DNS, DHCP, switches/patching)

8. Hands-on support for data center activities (rack & stack, cabling, asset movement)

9. Experience updating & closing ITSM tickets with strong documentation discipline

10. Excellent communication and customer-handling skills

Hourly Wage Estimation for Help Desk Support Specialist in Moon, PA
$26.00 to $32.00
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