What are the responsibilities and job description for the Restaurant General Manager position at Confidential?
We are looking for a General Manager who is endlessly motivated to elevate the employee experience just as much as the guest experience. This person brings an entrepreneurial mindset and treats hospitality as both a career and a craft.
Thriving in a fast-paced, ever-changing environment—some might call them lightning in a bottle—they make people feel genuinely appreciated, seen, and heard, and they actively seek candor to help the team grow. This leader drives extreme hospitality through real-time coaching on the floor, consistent feedback, and mentorship, striking the right balance between inspiration and accountability.
As the highest level of on-site leadership, the General Manager owns the guest experience, financial performance, and facility standards. They oversee daily operations, scheduling, floor plans, hiring and coaching staff, managing guest feedback, inventory control, and maintaining all health and safety requirements.
Essential Duties and Responsibilities
- Uphold brand standards and service levels to protect the guest experience while positively impacting sales and minimizing costs
- Ensure all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Ensure positive guest service in all areas
- Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews
- Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Perform other duties as assigned
Qualifications
- At least 3 years of senior level management experience in an upscale/fine dining establishment.
- Extensive fine dining experience
- Extensive front of house knowledge
- Advanced knowledge of financial aspects
- Strong interpersonal and conflict resolution skills
- Stable and progressive work history; Strong work ethic.
- Effective written and verbal communication skills
Salary : $110,000 - $125,000