Patient Account Specialist

Job Overview

We are seeking a detail-oriented, compassionate Patient Account Specialist to join our busy retina practice. This role supports patients with billing questions, patient balances, payment arrangements, and copay assistance while maintaining accurate patient accounts.

The ideal candidate has a minimum of 2 years of medical billing experience, excellent customer service skills, and the ability to discuss sensitive financial information with patients professionally and respectfully.

Responsibilities

• Answer incoming patient billing calls and clearly explain account balances, insurance processing, statements, and payment options.
• Make outbound calls to patients with outstanding balances to discuss payment and establish appropriate arrangements.
• Set up and monitor patient payment plans in accordance with practice policies.
• Accurately post patient payments received by credit card, check, cash, and online payment systems.
• Assist eligible patients with enrollment in copay assistance programs and follow up on required documentation and enrollment status.
• Review and resolve patient credit balances, including researching overpayments and coordinating refunds or account adjustments in accordance with practice policies.
• Read and interpret Explanation of Benefits (EOB) statements to verify insurance payments, adjustments, and patient responsibility.
• Document patient communications, payment arrangements, and account activity accurately in the practice management system.
• Collaborate with billing staff, front-desk teams, and management to resolve account discrepancies and patient concerns.
• Maintain patient confidentiality and follow HIPAA requirements.
• Perform additional patient account and billing duties as assigned.

Qualifications

• Two years of medical billing experience required.
• Excellent customer service and telephone communication skills.
• Ability to discuss sensitive financial matters with empathy, professionalism, and discretion.
• Working knowledge of ICD-10 and CPT codes.
• Ability to read and interpret EOBs and understand insurance payments, adjustments, and patient responsibility.
• Strong attention to detail, organizational skills, and accuracy when posting payments and reviewing accounts.
• Ability to manage multiple priorities and follow through on unresolved account issues.
• Experience with medical practice management or billing software.
• Ophthalmology or retina billing experience preferred but not required.

Pay: From $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $22