What are the responsibilities and job description for the Account Specialist position at Parsons Kellogg?
Fuel ParsonKellogg's Growth! Join our dedicated Sales team as an Account Specialist and become a driving force behind the continued success of ParsonsKellogg.
ParsonsKellogg provides the infrastructure and resources you need to succeed. From our state-of-the-art in-house decoration facility to direct relationships with premier brands like Patagonia, Peter Millar, Lululemon, and YETI, we offer a distinct advantage. Partner with our talented creative team, leverage our product showroom, and utilize powerful CRM tools. Join ParsonsKellogg and experience the foundation for a thriving career.
Job Summary:
ParsonsKellogg is seeking a talented and proactive Account Specialist to join our team. The Account Specialist is a vital team member responsible for the accurate and timely management of customer orders from entry to delivery. This role combines exceptional organizational skills with a strong customer-centric approach, ensuring a seamless and positive experience for every customer.
Compensation: $55,000-$65,000 Annually (Salary Bonus)
Job Responsibilities:
- Review customer notes and requests, identifying areas for improvement and implementing quality assurance measures to optimize the customer journey.
- Approach interactions with a collaborative mindset, using strong interpersonal skills and empathy to identify and address concerns, while working towards mutually beneficial solutions.
- Process customer orders using ParsonsKellogg’s platform, Microsoft Business Central.
- Communicate with colleagues regarding customer products, logo, logo location, extra charges, shipping over the phone, live chat, and email.
- Serve as a valuable resource, readily sharing knowledge and expertise while fostering a culture of learning and mutual support within the team.
- Navigate a dynamic work environment utilizing a diverse range of software tools, including CRMs, workflow management platforms, and vendor sites.
- Maintain meticulous organization and utilize efficient workflows to deliver high-quality service across multiple orders.
- Enter purchase orders as needed, track open sales/purchase orders, and follow through from entry to delivery.
- Process returns and exchanges as needed.
- Proactively review orders daily and communicate with colleagues on any issues that could arise, providing alternative solutions to meet their needs.
- Deliver an exceptional experience every time to every consumer who reaches out to us.
- Work with team members to ensure orders are processed and shipped in a timely manner.
Job Requirements:
- Minimum 2 years of Customer Service or Account Coordination experience, preferably in a proactive, high-volume environment.
- Articulate and active listener with a “phone-first" mentality; able to build rapport and convey information persuasively.
- Skilled in Microsoft Office Suite (Word, Excel, Outlook) and comfortable utilizing CRM systems (Salesforce) and ERP platforms (Business Central).
- Proven ability to plan and allocate time effectively, adapting to changing priorities and meeting strict deadlines consistently.
- Comfortable with measurable activity standards and a commitment to professional sales behaviors and ongoing coaching.
- Associate or bachelor’s degree preferred, but equivalent professional experience in a proactive sales or account-based role is highly valued.
At PK, we provide a comprehensive benefits program designed to offer long-term financial security and a healthy work-life balance for all our employees:
- Paid Time Off: 3 weeks of paid vacation and 13 paid holidays per year.
- Retirement Planning: 401k and Roth options with a competitive company match.
- Profit Sharing: Direct participation in the company’s financial success through profit-sharing plans.
- Health Insurance: Access to a variety of affordable medical, dental, and vision options.
- Employee Support: Comprehensive Employee Assistance Programs (EAP) for personal and professional well-being.
ParsonsKellogg is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Salary : $55,000 - $65,000