What are the responsibilities and job description for the Sales Support Specialist position at Parsons Kellogg?
Welcome To ParsonsKellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.
About the Company:
ParsonsKellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. ParsonsKellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior promotional products and services at competitive prices. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding. That’s the PK way.
Fuel ParsonKellogg's Growth! Join our dedicated Sales team as a Sales Support Specialist and become a driving force behind the continued success of ParsonsKellogg!
Compensation:
$50,000 Annually
About the Role:
The Sales Support Specialist will play a key role in ensuring our customers get their orders delivered accurately and on time. In this role you will be expected to support our web sales division by quickly reacting to customer needs and providing proactive communication via phone, chat and Teams Calls. You will work cross functionally within ParsonsKellogg to ensure a seamless customer experience from order entry through delivery. This position is ideal for someone who thrives in a dynamic environment and is excited to take on new challenges as the company grows.
Responsibilities:
- Provide customer support for our web store customers via email and phone in a timely manner.
- Proactively review orders daily and communicate with customers on any issues that could arrive, provide alternative solutions to meet their needs.
- Deliver an exceptional experience every time to every consumer who reaches out to us.
- Work with team members to ensure orders are processed and shipped in a timely manner.
- Actively participate in projects to assist Merchandise team with delivering exceptional customer experiences.
- Perform other duties as assigned by the manager.
Qualifications:
- 2 years of Customer Service experience
- Associate, Technical, College work preferred
- Excellent communication skills including active listening
Salary : $50,000