What are the responsibilities and job description for the Operations Leader position at Confidential?
Operations Leader
Location: Cedar Hill, TX
A growing, mission-driven organization within a national network is seeking an experienced Executive Director to lead operations, drive growth, and champion high-quality service delivery at a local center. This individual will oversee business performance, community engagement, and team leadership while ensuring an exceptional experience for clients and staff alike.
Key Responsibilities
Strategic Growth & Community Impact
- Lead local growth initiatives and achieve performance goals for client engagement and service utilization.
- Build relationships with referral sources, community organizations, and partners to expand outreach and visibility.
- Promote a culture of proactive engagement and client-centered service.
Financial & Business Leadership
- Manage operational budgets, including revenue, expenses, and labor allocation.
- Partner with internal teams to implement strategies that enhance efficiency and profitability.
- Monitor key performance indicators to ensure sustainable growth.
Operational Oversight
- Oversee daily operations, ensuring high-quality, compliant, and efficient service delivery.
- Maintain standards aligned with organizational policies and regulatory requirements.
- Use data insights to guide decision-making and continuous improvement.
Team Development & Culture
- Recruit, inspire, and retain a talented, mission-focused team.
- Foster a culture of accountability, professional development, and recognition.
- Provide coaching and mentorship to emerging leaders.
Relationship & Community Engagement
- Serve as a visible and trusted leader within the community.
- Build partnerships with local organizations, schools, and referral networks.
- Support outreach and educational initiatives that align with the organization’s mission.
Qualifications
- Bachelor’s degree required; advanced degree in Business, Healthcare Administration, Education, or a related field preferred.
- 5 years of leadership experience in healthcare, behavioral health, education, or other service-oriented industries.
- Demonstrated success managing operations, finances, and cross-functional teams.
- Strong relationship-building, communication, and strategic planning skills.
- Entrepreneurial mindset with adaptability and emotional intelligence.
Compensation & Benefits
- Competitive salary commensurate with experience
- Performance-based bonus opportunity
- Comprehensive medical, dental, and vision coverage
- 401(k) with employer match
- Generous paid time off and holidays
