What are the responsibilities and job description for the Marine Service Technician position at Confidential?
Job Summary
Marine Sales and Service dealer seeks a Marine Service Tech / Shop Forman to help build our New Boat Sales, Service and Repower business. This role involves Rigging Pre-delivery inspection, warranty, customer pay service and supporting the Sales Operations To deliver new boats. The ideal candidate will have a strong background in outboard engine service, with specific skills in Mercury, Yamaha and or Suzuki outboard service and rigging.
Duties
- Conduct the daily operations of the marine service department including new boat rigging, PDI, and Service.
- Oversee and assist the service writer in estimating, and customer communication
- Manage and train junior service techs and yard staff while promoting a culture of excellence.
- Provide scheduling and work order flow for rigging and service work in order to provide visibility to sales
- Coordinate with new boat sales staff to enhance client satisfaction and retention.
- Maintain accurate records of services performed technician hours utilized for both internal and customer pay billing.
- Oversee new boat warrantee repairs and assist in manufacturer billing
- Manage inventory levels for parts and supplies.
- Troubleshoot mechanical and electronics issues and provide customer guidance on repairs as needed.
- Collaborate with sales teams to drive revenue growth through effective marketing strategies.
Skills
- Minimum of 3 years experience as a service tech
- Outboard Engine and electronics repair
- Excellent customer service skills to foster positive relationships with clients.
Qualifications
- Manufacturer's certifications in Mercury, Yamaha and or Suzuki Outboard engines
- Detailed knowledge of Garmin and Simrad Electronics
- Minimum five years experience as a service technician
- Computer literate
- Clean driving record
- ability to load, transport, launch and sea trial boats
- Strong work ethic
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Travel reimbursement
- Tuition reimbursement
Pay: $28.00 - $35.00 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
- Health insurance
- Paid time off
- Tuition reimbursement
Work Location: In person
Salary : $28 - $35