Manager Quality

The Quality Manager is responsible for ensuring product and process quality through proactive improvement initiatives and strong leadership. The role focuses on customer satisfaction, continuous improvement, and operational excellence while managing quality metrics, audits, corrective actions, and supplier performance.

May include:

• Be the chief advocate for the Customer, ensuring that we have a sense of urgency and are focused on customer satisfaction in all areas.
• Through a comprehensive set of established metrics, track and communicate the current state of operations and manage the site’s achievement of stated quality goals.
• Drive a culture of continuous improvement and assuring quality by virtue of system adherence.
• Oversee and manage the Corrective and Preventive Action system for corrections to product designs, supplier issues, manufacturing processes, and the Quality Management System.
• Communicate internally regarding current quality problems such as problem descriptions, status, root cause analysis, and resolution timetable.
• Take an active and visible leadership role in the development and launch of new products.
• Manage and report on the speedy resolution of any and all current quality issues.
• Ensure product design changes have been fully verified and validated prior to implementation.
• Work with Supplier Quality and Reliability to ensure supplier changes are fully qualified before implementation.
• Work with Manufacturing Engineering to ensure that all manufacturing process changes are qualified prior to implementation.
• Ensure the Quality Policy is understood at all levels at the site and used to guide decision-making.
• Use extensive knowledge and experience to advise, counsel, and train site personnel on the application of quality tools.
• Manage all aspects to ensure smooth operation of the Quality Department, including work assignments, scheduling, hiring, performance management, and budgets.
• Support Engineering with Machine and Tooling validation.
• Manage and coordinate third-party ISO 9001 audits and UL/ETL inspections.
• Develop PPAP packages for certain customers.
• Support Purchasing in qualifying new suppliers.
• Perform statistical analysis to drive improvement.
• Oversee raw material receiving inspection, calibration, product/process audits, and quality lab testing.
• Provide Quality Support to other Quietflex Plants as needed.
• Perform additional projects/duties to support ongoing business needs.

Nature & Scope

• Ensures work aligns with the Director’s expectations, goals, and vision.
• Accountable for implementing policies, processes, and procedures for short-term results.
• Decisions and problem-solving are guided by policies, procedures, and business plans; receives guidance from Senior Manager/Director.
• Works on difficult to moderately complex issues and projects.
• Provides guidance and training to subordinates.
• Has authority to hire, recommend pay, establish performance, and recommend for termination.

Knowledge & Skills

• High level of knowledge in project management methods with experience in project costing to drive waste streams and solid technical background (HVAC preferred).
• Quality/Lean training with experience leading large-scale improvement projects.
• Expertise in warranty data mining, customer interface, and field service.
• Excellent leadership skills, fostering employee development, delegation, and performance management.
• Familiar with data analysis tools including Excel, pivot tables, databases, and statistical analysis software.
• Ability to convert data into actionable information and effectively communicate it.
• Proficient in statistical methods, root cause analysis, DMAIC, FMEA, DOE, and Lean Six Sigma methodologies.
• Strong communication skills, including presentation development, public speaking, and meeting facilitation.
• Effective collaboration, interpersonal skills, relationship management, and team-building skills.
• Experience in managing APQP systems and preparing PPAPs.
• Experience managing UL/ETL inspections and follow-up services.
• Ability to apply excellent judgment, strong work ethics, and integrity on the job.

Experience

• 10 years in a manufacturing environment.

Education/Certification

• Bachelor’s degree in an Engineering field; Master’s degree in science or engineering preferred.
• Certifications preferred: ASQ Certified Quality Engineer, Certified Manager of Quality/Organizational Excellence, Certified Six Sigma Black Belt, or Green Belt.

People Management
Yes

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Some lifting (up to 20 lbs.).
• Long hours on a computer keyboard.
• Prolonged periods of standing and/or walking.

Reports To
VP of Operations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.