What are the responsibilities and job description for the HVAC Service Manager position at Confidential?
A well-established and growing residential home services company in the Treasure Valley is conducting a search for an experienced HVAC Service Manager to lead and develop its residential service team.
This is a leadership opportunity for someone who understands that running a successful service department is about more than managing numbers. We are looking for a leader who can develop technicians, build accountability, strengthen culture, improve performance, and create an exceptional experience for both employees and customers.
The ideal candidate has a strong residential HVAC background, understands service department KPIs, and is comfortable coaching technicians in technical performance, communication, customer service, and revenue-producing opportunities.
What You'll Get
- Total compensation opportunity up to $125,000 annually
- Base salary plus performance incentives
- 1 week of PTO
- Health and dental insurance
- 401(k) with company match
- Company vehicle
- Company phone and tablet
- Gas card
- Year-round work
- Tool purchase programs
- Incentives and performance-based opportunities
- Leadership and professional development
- In-house classroom and hands-on technical training
- Dedicated parts and operational support
- Professional facilities and training environment
- Employee events, meals, celebrations, and company activities
- Long-term career advancement opportunities
What You'll Be Responsible For
As the HVAC Service Manager, you will be responsible for the overall leadership, development, accountability, and performance of the residential HVAC service department.
You will:
- Lead, coach, and support residential HVAC service technicians.
- Drive department performance toward established revenue and operational goals.
- Conduct consistent one-on-one meetings with technicians.
- Provide field and technical support when technicians need assistance.
- Coach technicians on communication, customer experience, technical skills, and service performance.
- Ensure company policies, procedures, and service standards are consistently followed.
- Monitor technician and department KPIs and use the data to identify coaching opportunities.
- Conduct vehicle and operational inspections.
- Support onboarding and development of new technicians.
- Identify high-potential employees and mentor them for future leadership opportunities.
- Partner with other department leaders to improve communication and overall operational performance.
- Build a culture centered around accountability, development, teamwork, and customer service.
How Success Will Be Measured
Success in this position will be measured through both business performance and team development, including:
- Department revenue performance
- Conversion rate
- Average ticket
- Return/callback percentage
- Opportunity-call performance
- Technician productivity
- Employee retention
- Employee engagement
- Training participation and development
- Department culture
- Technician growth and advancement
- Customer experience
What We're Looking For
- Minimum 3 years of HVAC industry experience
- Residential HVAC service experience strongly preferred
- Previous leadership, supervisory, or service management experience preferred
- Strong knowledge of HVAC systems, diagnostics, parts, and service operations
- Experience coaching and developing field technicians
- Understanding of residential service department KPIs
- Strong analytical and problem-solving abilities
- Excellent communication and listening skills
- Ability to hold employees accountable while maintaining a positive team culture
- Comfortable working in a performance-driven service environment
- Experience with field-service management software preferred
- Commitment to continued leadership, technical, and professional development
The Leader We're Looking For
We're looking for someone who can walk into a service department and earn the trust of technicians while still holding a high standard.
You should be comfortable talking numbers in the morning, helping troubleshoot a difficult HVAC call in the afternoon, coaching a technician through a performance issue, and developing tomorrow's leaders along the way.
If you're an experienced residential HVAC leader who wants the opportunity to build people, improve performance, and make a measurable impact, we'd like to have a confidential conversation.
All inquiries and applications will be handled confidentially. Employer information will be shared with qualified candidates as they advance through the recruiting process.
Job Type: Full-time
Pay: $70,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Meridian, ID 83642 (Required)
Ability to Relocate:
- Meridian, ID 83642: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $125,000