What are the responsibilities and job description for the IT Technician - Hybrid position at Confidential?
We are a rapidly growing leader in the outsourcing industry. We manage the back office for small to mid-size law firms, allowing them to focus on growing their business. We are seeking an IT Technician who will work from our DC client office, on occasion at other client locations, and from home . This is a salaried, exempt positon.
The hours for this role are:
Sunday: 11am-9pm
Monday: 10am-6pm
Tuesday: 10am-6pm
Wednesday:10am-6pm
Thursday: 10am-2pm
Friday: Off
Saturday: Off
Qualifications
- Excellent written and verbal skills
- Strong work ethic, attention to detail, and proven track record
- Client-oriented disposition
- Knowledge of Microsoft standard office applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows operating systems
- Enthusiastic willingness to learn current IT technologies and their implementation
- Problem-solving and critical thinking mindset
- Knowledge of PC and Mac hardware components, wired and wireless networking, and internet technologies
- Experience with Microsoft 365, and SharePoint in the MS 365 environment preferred
- A or Microsoft Desktop Certification preferred
- B.S. in Information Technology preferred
- Lifting a minimum of 20 lbs. is required
- Must have a car and valid driver's license
Responsibilities
- Remote day-to-day support of user desktops, laptops, phones, printers, and the general office environment
- Maintaining the IT support help desk ticketing system and keep up with ticket logs
- Installing, supporting, and maintaining PC hardware including desktops, notebooks, monitors, printers, other peripherals, and AV equipment
- Setting up and maintaining email accounts, distribution lists, etc. for new employees
- Installing, supporting, and maintaining PC applications in a Windows 7/10 environment and Mac applications in a Mojave environment (software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles)
- Troubleshooting printing, scanning, copying, faxing and other peripherals
- Managing anti-virus and backup systems
- Analyzing office networks, and troubleshooting internet connectivity issues
- Documenting processes, procedures, and issue resolutions
- Providing support for Android, iOS, and other mobile devices
- Providing 24x7 on call rotation support for all supported technologies and being available in the rare case of a off-hours problem
- Interfacing with vendors and secondary support
- Delivering a high degree of customer service to end-users
- Performing other duties as assigned
Benefits:
- $300 a month allotment towards parking/train if assigned to work in a client location on a regular basis
- Reimburse for mileage over 30 miles to the client location other than the assigned client
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $62,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Washington, DC 20004
Salary : $62,000 - $75,000