What are the responsibilities and job description for the Fuel Dispatcher position at Confidential?
Fuel DispatcherPosition Summary
The Fuel Dispatcher coordinates the timely and accurate delivery of fuel products to customers using third-party common carriers. This position manages customer orders, monitors fuel inventory and supply availability, schedules and tracks loads, and responds to delivery issues as they arise.
The ideal candidate has prior fuel or petroleum dispatch experience, understands the urgency and operational demands of fuel delivery, and communicates effectively with customers, carriers, suppliers, terminals, and internal team members. This is primarily a standard weekday position with participation in after-hours on-call coverage.
Essential Duties and Responsibilities
- Receive, review, and process customer fuel orders accurately and promptly.
- Coordinate fuel deliveries with common carriers based on customer needs, product availability, terminal access, delivery windows, and transportation capacity.
- Schedule and manage loads to support timely deliveries while minimizing runouts, delays, retain fees, and unnecessary transportation costs.
- Monitor customer fuel inventory levels, usage patterns, tank capacities, and delivery requirements.
- Determine appropriate delivery quantities while accounting for available tank space and applicable load requirements.
- Confirm product availability and allocations at terminals and identify alternate supply points when necessary.
- Communicate load details and delivery instructions clearly to carriers.
- Track scheduled loads from dispatch through delivery and follow up on late, missed, or incomplete deliveries.
- Maintain regular communication with customers regarding order status, delivery timing, product availability, and service issues.
- Respond promptly and professionally to customer concerns, delivery disruptions, carrier issues, terminal outages, allocation changes, and other operational problems.
- Review bills of lading, delivery confirmations, and related documentation for completeness and accuracy.
- Maintain accurate dispatch records, order notes, inventory information, and customer delivery instructions.
- Coordinate with sales, operations, accounting, and other internal departments to resolve pricing, credit, product, delivery, and billing discrepancies.
- Assist with carrier performance monitoring and help maintain productive relationships with transportation providers.
- Participate in the after-hours on-call rotation and respond to urgent delivery or supply issues when assigned.
- Follow company safety procedures and all applicable DOT, environmental, and petroleum-industry requirements.
- Perform other related duties as assigned.
Required Qualifications
- Prior dispatch experience in the fuel, petroleum, transportation, or logistics industry.
- Direct experience with fuel or petroleum products and delivery operations.
- Working knowledge of fuel terminals, common carriers, load scheduling, inventory management, and delivery documentation.
- Ability to manage multiple orders, deliveries, customers, and time-sensitive issues simultaneously.
- Strong problem-solving and decision-making skills, particularly when addressing supply disruptions or delivery emergencies.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to accurate recordkeeping.
- Ability to remain calm, organized, and professional in a fast-paced environment.
- Proficiency with Microsoft Outlook, Excel, and dispatch, inventory, or order-management software.
- Ability to participate reliably in after-hours on-call coverage.
Preferred Qualifications
- Experience coordinating deliveries through multiple common carriers and fuel terminals.
- Familiarity with bills of lading, terminal allocations, retain charges, freight rates, and fuel-inventory reconciliation.
- Knowledge of DOT regulations and transportation safety requirements.
- Experience with petroleum-distribution or fuel-management software.
- Established working relationships with regional carriers or terminals.
Schedule
This is a full-time position with standard weekday working hours. The Fuel Dispatcher will also participate in an after-hours on-call rotation to address urgent customer, carrier, supply, or delivery issues. The specific on-call schedule will be established by management.
Key Competencies
- Customer service
- Urgency and responsiveness
- Organization and prioritization
- Clear communication
- Operational judgment
- Problem-solving
- Accuracy and attention to detail
- Accountability and follow-through
- Teamwork
Physical and Work Requirements
This position primarily operates in an office environment and requires extended periods of computer and telephone use. The employee must be able to communicate effectively with customers, carriers, terminals, and coworkers and respond to urgent operational matters during assigned on-call periods.
Equal Employment Opportunity
BENEFITS
- Group Medical & Dental Insurance
- Life Insurance Options
- 401K savings with matching plan
- Direct Deposit
- Paid Vacation Days
- Opportunity to be part of growing company
ABOUT US: Lavigne Oil Company owns and operates the Chip's To Go stores along the Gulf Coast. As a family owned and operated company, we employ a team approach towards our employees and customers. We have developed long-term relationships with our customers who put trust in us to service their fueling and transportation needs.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Work Location: In person
Salary : $55,000 - $65,000