What are the responsibilities and job description for the Director Information Technology Operations position at Confidential?
Seeking a Senior Director of IT Operations.
Full time onsite position
Near Queens, NY
**Meditech Experience a plus**
Senior Director of IT Operations is responsible for the strategic execution, management, and optimization of hospital-wide information technology infrastructure and operations. This role ensures the delivery of secure, reliable, and high-performing IT services that support patient care, clinical excellence, and enterprise innovation.
Key Responsibilities
Strategic Leadership
- Collaborate with the CDIO on strategic planning and execution of IT operations across data centers, networks, end-user computing, and enterprise applications
- Co-develop and execute the hospital infrastructure technology roadmap supporting clinical, operational, and digital transformation goals
- Establish, monitor, and report on operational KPIs aligned to service excellence, reliability, and uptime
Operational Management
- Oversee 24/7 IT operations including service desk, infrastructure, network, data center, and device management
- Implement and mature ITIL-based service management practices to ensure consistency, accountability, and continuous improvement
- Manage vendor relationships, contracts, and SLAs for hardware, software, and managed services
- Lead system monitoring, performance optimization, and capacity planning across all technology platforms
Team Leadership
- Direct, mentor, and develop IT managers and staff to foster a culture of accountability, collaboration, and excellence
- Define and execute workforce development and succession plans aligned with emerging hospital technologies and operational demands
Compliance & Continuity
- Ensure compliance with HIPAA, HITECH, Joint Commission, CMS, and other applicable regulatory standards
- Oversee business continuity and disaster recovery (BC/DR) programs, including incident response planning and failover testing
Financial & Project Oversight
- Develop and manage IT operations budgets, including capital planning, cost controls, and ROI analysis
- Prioritize and execute technology initiatives using disciplined project management and governance practices
- Evaluate and recommend emerging technologies to improve efficiency, reliability, and patient-centered outcomes
Technical Competencies
- Experience supporting Meditech environments
- Strong understanding of network architecture, virtualization, storage, cloud platforms, and identity management
Qualifications
Education
- Required: Bachelor’s Degree in Computer Science, Information Systems, or a related field
- Preferred: Master’s Degree
Experience
- Minimum of 10 years of progressive IT leadership experience
- At least 5 years in healthcare IT operations management
Salary : $190,000 - $215,000