Digital Support Specialist

TEKsystems is hiring Customer Solution Center (CSC) Digital Support Specialists to support our client with an upcoming acquisition and system convergence. Effective June 19, all systems will be unified, creating increased customer demand across multiple banking products. These roles are critical to ensuring our newest customers have a positive, seamless, and welcoming early experience.

The Customer Solution Center Digital Support Specialist serves as a Tier II digital banking expert, providing advanced support for online and mobile banking platforms. This role focuses on educating customers, troubleshooting complex issues, driving digital adoption, and delivering a best‑in‑class customer experience.

Specialists also support overflow calls from other Lines of Business (LOBs), demonstrating flexibility and cross‑functional expertise in meeting a wide range of customer needs.

• Provide Tier II technical support for online and mobile banking platforms, including:
  • Login and access issues
  • Navigation and usability questions
  • Alerts, transfers, and account activity
  • Third‑party integrations (e.g., Quicken, QuickBooks)
• Assist customers with general deposit account inquiries
• Provide overflow support for additional LOBs such as:
  • Lending
  • Cards
  • Investments
  • Trusts (as needed)
• Deliver first‑contact resolution by anticipating customer needs and applying strong problem‑solving skills
• Educate customers on digital tools, features, and enhancements to encourage adoption
• Maintain up‑to‑date knowledge of digital platforms, policies, procedures, and enhancements through ongoing training
• Adhere to all compliance, security, and operational standards to manage reputational and operational risk

Training Schedule

• Monday–Friday | 8:00 AM – 5:00 PM

Post‑Training Schedules

• Shifts range from:
  • 7:00 AM – 3:30 PM (earliest)
  • 11:30 AM – 8:00 PM (latest)
• Weekend coverage required (primarily Saturdays; Sundays may be required in some cases)
• A permanent, set schedule will be assigned once training is completed
• Schedule changes occur only in extreme situations

• Customer‑first professionals who thrive in fast‑paced, high‑volume environments
• Strong communicators with the ability to explain technical concepts clearly
• Individuals who embrace change and adapt quickly during periods of growth and transformation

This is a Contract position based out of Flint, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Flint,MI.

This position is anticipated to close on Apr 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.