Dental Front Desk Business Assistant

Job Summary

Join our friendly dental team! We are looking for a reliable, motivated and welcoming Dental Front Desk team member to help create a positive experience for every patient. In this pivotal role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing essential administrative and clinical documentation tasks. Your expertise in insurance processes, and electronic health record systems will be instrumental in maintaining smooth office operations. This position offers an exciting opportunity to combine exceptional customer service skills with comprehensive medical administrative support, contributing to excellent patient care and practice efficiency.

Duties

• Greet patients warmly and manage patient check-in/check-out procedures with professionalism and efficiency
• Schedule appointments using dental practice management software, ensuring optimal patient flow
• Verify insurance coverage, and handle collections related to patient accounts.
• Maintain accurate and confidential medical records in compliance with HIPAA regulations and clinical confidentiality policies
• Review documentation for completeness and accuracy, including treatment plans and billing information
• Assist with insurance authorizations, pre-authorizations, and follow-up on outstanding claims.
• Manage phone communication with patients, insurance companies, and vendors while demonstrating excellent phone etiquette and clear communication skills
• Support clinic operations by filing documents, performing data entry (including 10 key typing), and managing electronic health records efficiently, scanning documents.

Requirements

• Proven experience in a dental front desk role with strong knowledge of dental office management practices
• Familiarity with Eaglesoft software or similar experience with electronic health records management is highly preferred
• Knowledge of dental insurance processes including Medicare, HIPAA compliance, and dental billing procedures
• 2 years or more experience in a dental or healthcare setting is highly desirable
• Excellent customer service skills with the ability to communicate effectively via phone and in person
• Strong computer skills including proficiency in Microsoft Office applications and office management software
• Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and filing in a busy dental office.
• Bilingual abilities are a plus to serve diverse patient populations effectively (English and Spanish preferred)
• Demonstrated understanding of clinical confidentiality policies and health information management standards
• Previous experience with dental scheduling, phone etiquette, typing (including 10 key), and clerical support in a healthcare environment.
• other duties may be required as needed

Join our dedicated team where your organizational talents and dental knowledge will make a meaningful difference! We value energetic professionals committed to delivering outstanding patient service while supporting the seamless operation of our dental practice.

Pay: $18.00 - $22.00 per hour

Expected hours: 32.0 per week

Benefits:

• Dental insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Dental receptionist: 2 years (Required)

Language:

• English and Spanish (Required)

Work Location: In person

Salary : $18 - $22