Customs Entry Writer

CHB Delivery Associate/Customs Entry Writer They are looking for someone who writes customes reports for shipping So specifically someone who has Customs writing for imports/exports High-Level Position PurposeThe CHB Delivery Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a small group of client accounts by expediting their shipments from start to finish; by development of familiarity with their import programs and products; by coordinating file processing with team members and other Company work groups.Key ResponsibilitiesOwn all CHB operations services for the customers assigned to them, including but not limited to:Providing customer service to assigned customers and assisting customers with questions and requests for information.Processing Customs entries and OGA for clearance of goods.Opens entry files, and subsequently processes entries according to outlined KPICoordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.Completes customer billing and/or other required reports.Ensures compliance with regard to OGA (FDA, FW, EPA, FCC etc.)Completes tracking and tracing for inbound shipments.Completes billing timely according to KPICoordination of delivery for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.Reviews entry documentation to ensure it meets government regulations.Maintain customer SOPs and make updates as neededAccountabilitiesService Excellence GrowthProcess/ComplianceProductivity InvoicingEmployee EngagementConsulted AboutEntry ProcessingPGA Processing/CoordinationExam coordinationCustomer serviceSystems knowledge (CW1 or CMUS)Primary internal stakeholders (key interdependencies)Gives on overview of the internal network of the jobCHB Delivery ManagerCHB Delivery LeadSenior CHB Delivery AssociateRegional Head of CHB Delivery – NortheastRegional Head of CHB – USARelevant Program Managers/Implementation ManagersPrimary external stakeholdersGives on overview of the external network of the jobAssigned CHB customers that lie within specific office that this role reports intoGovernment agencies including but not limited to CBP, FDA, Dept. of Agriculture, and moreCHB IT System VendorsRequired experience skills6 -12 months of experience in the industryExcellent verbal and written communication skills with the ability to communicate confidentlyPersistently drives issues to closureWell organized, detail oriented – especially when working under pressureWorks together with others in the business unit to achieve results, fosters teamworkAbility to multi-task in a face paced environmentBachelors degree preferred but not required, or equivalent work experienceCustoms House Brokerage License preferred but not requiredParameters for Success (key measures)Presents the performance indicators which the success of the job is measured byService Excellence GrowthDeliver service and operational excellence through daily performance Contribute to CHB growth Line Target.Full retention of agreed existing accounts handled95% of ocean entries submitted before 5 days ETA; air within 24 hrsConsolidation ratio at 90% or above (where applicable) Employee EngagementEmployee engagement by actively contributing to a positive work environmentActive preparation for and participation in Coaching Feedback Sessions to discuss career progression, development opportunities and areas of growthUtilization of IOPs, independently problem solving, huddle participation, effective capacity managementActive participation in team engagement follow up sessionsConsistent demonstration of Maersk values and behaviorsProductivity InvoicingAchievement of Defined CHB KPI targets for productivity and billing performanceComplete___ Entries per day without the need for OT, _____Lines/FTE - target to be adjusted based on account and complexity per team; and where applicable complete ____ Prekeys/day without the need for OTConsistent performance of 95% of entries invoiced within 48 hours of submission or receipt of 1USG where that is client requirementNo broker driven credit notes and 100% match of fees to billed invoiceTimely accurate submission of delivery orders to avoid unbillable storage or demurrageProcess/ComplianceDrive optimal operational performance through the use of Lean Management and adherence to Compliance guidelinesEffective management of SOP and IOP utilization, use of time management, forecastingAvoid penalty charges or demurrage losses resulting from operational or compliance mistakesCompletion of self-audit on 100% of entry submissions and 10% of compliance audit as required; target 95% compliance.No PSCs or Protests resulting from broker errorAudit error rate of Expected Working HoursThis position generally requires availability for a 40 hour work week during standard business hours. It may also require overtime availability during the week past standard business hours and/or on weekends or holidays. All overtime worked will be compensated in accordance with any local, state, or federal law, as applicable.General StatementThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.