What are the responsibilities and job description for the Customer Service Representative position at Confidential?
Ready for a role where every conversation can make a difference? We’re looking for ambitious, people-focused individuals to join our team as full-time Customer Service Representatives and build valuable experience in the fast-moving telecommunications industry.
As a Customer Service Representative, you’ll be more than just a point of contact — you’ll be the person customers turn to when they need guidance. You’ll connect with individuals and families, learn what matters most to them, answer questions, and introduce them to Verizon FiOS products and services that fit their everyday needs.
Key Responsibilities
- Serve as a knowledgeable and approachable Customer Service Representative, answering product and service questions to enhance customer experience.
- Help customers explore Verizon FiOS packages and recommend solutions tailored to their needs.
- Build lasting customer relationships through clear communication, active listening, and personalized support.
- Address customer concerns with patience and professionalism, ensuring a positive customer experience.
- Achieve and exceed performance goals while maintaining high standards of service as a Customer Service Representative.
- Maintain accurate customer information, account details, and enrollment records
- Stay informed about Verizon FiOS products, services, and promotions to provide relevant recommendations.
- Collaborate with teammates and leadership as a Customer Service Representative to meet objectives and strengthen customer experience
Qualifications we Value in a Customer Service Representative:
- Reliable, motivated, and eager to learn as a Customer Service Representative.
- A friendly, professional, and customer-focused approach.
- Comfortable working toward individual and team goals.
- Ability to understand customer needs and recommend appropriate solutions.
- Previous customer service, customer experience, or telecommunications background is a plus, but not required.
Apply today to join us as a Customer Service Representative and start building a career where every conversation creates a better customer experience.
Pay: $45,000.00 - $48,000.00 per year
Work Location: In person
Salary : $45,000 - $48,000