Customer Service Representative - Grainger Inc - Lake Forest

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.

Grainger is a leading industrial supply company driven by its purpose, We Keep The World Working®. Serving millions of customers worldwide, Grainger combines products, technology, and strong customer relationships to help businesses run safely and efficiently. The company fosters an inclusive, people-first culture that supports career growth, community engagement, and meaningful impact.

• Handle high volumes of inbound calls while delivering professional, empathetic, and efficient customer service
• Navigate multiple systems and databases quickly to resolve customer inquiries
• Assist with order placement, product information, pricing, invoicing issues, credits, and returns
• Solve problems independently using critical thinking and available resources

• 1 year of customer service experience required
• High-volume inbound call center experience preferred but not required
• High school diploma or equivalent required
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience with CRM systems and SAP is a plus

Lake Forest

Dental;Medical;Parent Leave;Retirement/401K;Vacation;Vision