Collections Specialist

Job Summary: Under general direction of the Team Lead for the region, the Credit & Collections AR Specialist calls for overall maintenance, collection and follow-up of accounts receivable records.

Responsibilities include:

• Under the direction of the Team Lead, monitors Accounts Receivable aging through ARM (Accounts Receivable Management System) for past due accounts.
• Contacts past due customers via phone and email daily.
• Resolves Billing and Customer Credit issues.
• Negotiates payment plans as needed with the appropriate approvals.
• Maintains customer profiles and ensures accurate information received from sales team and forwarded to the setup Teams to record into the designated ERP.
• Obtains and emails requested Invoices, POD’s and customer Credit Memo(s).
• Research and processes customer claims of invoice payment.
• Research returns payment items such as NSF and declines.
• Answers AR phone/email inquiries and follows up.
• Under the direction of the Team Lead provides guidance, as required, to the cash applications team for proper application of customer payment(s).
• Follows procedures for collection, notification and resolution of their assigned Accounts Receivable portfolio.
• Assists with special projects as required.
• Provide weekly reporting to the Team Lead and the Sr. Director as needed.
• Processes online payments as needed.
• Perform other job-related duties as assigned.

Minimum Qualifications

• Associate’s degree in accounting or comparable work experience.
• Professional, Courteous and clear with internal and external customers.
• 2 years of experience in accounts receivable, preferably in the food industry.
• Canopy/Aspen ERP or similar systems experience preferred.
• Must possess intermediate to proficient excel skills.
• Organized and detailed.
• Ability to multitask and be flexible.
• Ability to meet deadlines, prioritize and manage workload.
• Ability to problem solve and negotiate as needed.
• Must possess strong follow up skills.