What are the responsibilities and job description for the Collections Specialist position at Confidential?
Collections Specialist TEMP Poss Temp to Perm) West Bridgewater
Position Description
The collections specialist is responsible for managing and collecting outstanding payments from customers who have not paid on time.
Responsibilities
- Contact customers via phone, email, written correspondence and customer payment portals to collect overdue payments
- Review aging reports and prioritize collection efforts
- Investigate and resolve billing discrepancies and payment disputes
- Negotiate payment plans and settlements in accordance with company policies
- Maintain and Update customer account records accurately
- Monitor customer credit limits and recommend account holds or escalations when necessary
- Prepare reports on collection status and account performance
- Provide support on finance team and company projects as needed, including cross-training in daily clerical finance functions to ensure coverage and continuity.
Requirements
- High school diploma or equivalent (associate or bachelor’s degree preferred)
- 3–5 years of experience in collections, accounts receivable, or a related role
- Strong verbal and written communication skills
- Proficiency in Microsoft Office, especially Excel
- Ability to handle difficult conversations professionally and tactfully
- Excellent organizational and time-management skills
Preferred Qualifications
- Experience with accounting or ERP systems (e.g., Visual, SAP, Oracle, NetSuite)
- Experience with customer invoicing and payment portals (e.g., Coupa, Ariba)
- Knowledge of credit and risk assessment practices
- Familiarity with commercial or consumer collections
Skills & Competencies
- Negotiation and conflict resolution
- Attention to detail and accuracy
- Customer service mindset
- Analytical and problem-solving skills
- Ability to work independently and meet deadlines
Pay $28/hr
Job Types: Contract, Temporary
Pay: $28.00 - $34.00 per hour
Experience:
- Collections: 2 years (Required)
- Accounts receivable: 2 years (Required)
Ability to Commute:
- West Bridgewater, MA 02379 (Required)
Work Location: In person
Salary : $28 - $34