Client Service Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where your account management expertise supports the growth and satisfaction of healthcare clients? As a Vertical Account Manager, Healthcare at Spectrum Business, you will proactively manage day-to-day relationships with enterprise healthcare accounts, protect and grow revenues and identify new sales opportunities. Your dedication will help clients achieve their goals and reinforce Spectrum’s reputation for trusted solutions in the healthcare market.

How You Will Make an Impact 

• Proactively manage an assigned module of healthcare enterprise accounts, ensuring client satisfaction and retention 
• Meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals and identifying new opportunities within assigned accounts 
• Conduct regular face-to-face meetings and account reviews to assess needs, present solutions and secure additional business 
• Serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions and maintain high service standards 
• Maintain and update internal databases with accurate client information and contract details for regulatory tracking as needed 
• Establish and monitor internal procedures to support assigned accounts and assist with collections when necessary 
• Stay informed about service pricing, processes and promotions by completing required training sessions 
• Attend sales meetings and training programs to enhance knowledge and skills 

Working Conditions 

• Office-based role with significant travel required to customer locations, including travel during inclement weather using a reliable personal vehicle 

What You Will Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or equivalent from an accredited organization (GED) 

Experience 

• Account management experience in healthcare or related field  

Skills 

• Read, write, speak and understand English 
• Thorough understanding of HIPAA and compliance requirements 
• Proven ability to meet a $3,000 monthly revenue quota 
• Experience managing around 300 named accounts as an account manager 
• Proficiency with ICOMS/CSG or other billing systems 
• Strong verbal, written and interpersonal communication skills 
• Ability to travel up to 30 percent of the time to assigned territories 
• Valid and active State driver’s license with safe driving record 

Preferred Qualifications

 

Education 

• Bachelor’s degree in a business-related field or equivalent combination of education, training and experience 

Experience 

• 5 years of strategic account sales or account management experience 
• 5 years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN) 
• 5 years of strategic account management in healthcare verticals such as pharmaceutical sales, surgical representative or hospital account management 

Skills 

• Experience as a successful internal “hunter” in sales or telesales 
• Salesforce proficiency 
• Aptitude for learning Spectrum’s product suite 
• Industry knowledge and strong attitude 
• Proficiency in Microsoft Word, Excel and PowerPoint

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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