What are the responsibilities and job description for the Automotive Title Clerk / Customer Service position at Confidential?
Job Summary
Join our dynamic team as an Automotive Title Clerk and Customer Service Specialist, where you'll play a vital role in title processing while delivering exceptional customer service. This position offers an exciting opportunity to combine administrative expertise with automotive industry knowledge, ensuring smooth transaction flow and client satisfaction. You will handle title processing, sales paperwork, and client communication, all while supporting dealership operations with organizational precision and a friendly, professional attitude. If you thrive in a fast-paced environment and enjoy helping customers navigate automotive paperwork, this role is perfect for you!
Responsibilities
- Process automotive titles accurately and efficiently in compliance with state transportation regulations.
- Assist customers with title transfers, registration, and other vehicle documentation needs.
- Maintain a comprehensive sales pipeline by tracking client interactions and follow-ups to maximize sales opportunities.
- Support outbound sales efforts through client communication, appointment setting, and lead follow-up.
- Coordinate with accounting for payment processing, invoicing, and cash handling related to vehicle transactions.
- Ensure all inventory management records are accurate and up-to-date for seamless dealership operations.
- Provide excellent customer service by addressing client inquiries promptly via phone or in person while demonstrating strong communication skills and professional phone etiquette.
- Organize and manage automotive repair documentation and ensure compliance with state regulations regarding transportation.
Skills
- Proven experience in dealership or retail sales environments with a focus on automotive sales paperwork processing.
- Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced setting.
- Excellent communication skills, including public speaking and client communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel) for data entry, reporting, and correspondence.
- Knowledge of state regulations related to vehicle titles and registration processes.
- Experience in inventory management, inventory control, retail math, and retail sales strategies.
- Administrative experience combined with high-level customer service skills to ensure smooth dealership operations.
Join us to be part of a vibrant team dedicated to delivering top-tier service while advancing your career in the automotive industry!
Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Health insurance
- Opportunities for advancement
- Paid time off
Work Location: In person
Salary : $18 - $22