Executive Housekeeper

Purpose of role:

This leadership role is pivotal in managing and overseeing all aspects of household operations, including supply inventory, pet care, and light food preparation for two properties. The Executive Housekeeper ensures the cleanliness, organization, and seamless functioning of private residences, develops and implements best practices, and assumes ownership of all housekeeping needs. This role reports to the Estate Manager.

Job Responsibilities:

Housekeeping Operations Management

• Develop and implement comprehensive housekeeping plans with the Estate Manager to maintain "turnkey" standards.
• Create and adjust housekeeping schedules with oversight from the Estate Manager.
• Supervise and evaluate the performance of housekeeping staff and vendors, providing feedback and identifying improvement opportunities.
• Conduct regular walkthroughs to assess cleaning needs and ensure quality standards are met.
• Perform quality checks throughout the day to verify the completion of tasks to high standards.
• Maintain and restock cleaning supplies, household tools, and food inventories in designated areas such as the kitchen, bar, cabana, and theater.
• Oversee laundry and linen services, including cleaning schedules, inventory, and replacements.
• Ensure sanitary maintenance of bathrooms and recreational spaces, preparing them for activities such as massages or coaching sessions.
• Coordinate preparations for guests in collaboration with the Estate Manager.
• Identify and troubleshoot potential issues, escalating to the Estate Manager when necessary.

Wardrobe & Closet Management

• Oversee the principals’ wardrobes, closets, and dressing areas, maintaining organization, readiness, and established presentation standards.
• Develop and maintain the Closet & Wardrobe Management SOP in partnership with Estate Managers and Executive Housekeepers to ensure consistent portfolio-wide practices.
• Inspect, route, and track garments for cleaning, repair, alteration, and vendor follow-up, obtaining Estate Manager approvals for laundry services as required.
• Review returned items for quality, condition, and completeness before returning them to closets, and manage seasonal wardrobe organization and rotation.

Pet Care and Maintenance

• Ensure pets are properly fed and groomed.
• Oversee cleaning tasks related to pets, including washing dishes and removing pet hair from surfaces.
• Organize pet supplies and toys, ensuring deficiencies are restocked.

General Operations

• Respond to emergencies and unexpected changes with flexibility and grace.

Required Experience and Education:

• Ability to maintain the highest levels of discretion and professionalism.
• Proficiency in Microsoft Word, Excel, and Outlook.
• 5 years of housekeeping experience in private residences.
• Knowledge of cleaning procedures, industry standards, and best practices, including familiarity with cleaning products and equipment.
• Strong ability to prioritize, delegate, and ensure efficiency.
• Exceptional skills in managing staff, providing clear instructions, and resolving conflicts.
• Adept at identifying and resolving issues related to cleaning, maintenance, and staff performance.
• Ability to lift or carry objects up to 40 lbs., with frequent stooping, kneeling, climbing, reaching, and balancing.
• Fluency in Spanish and English is preferred.
• Understanding of safety protocols and best practices to ensure secure operations.

Compensation:

Consistent with applicable pay transparency laws, the employer provides a range of minimum compensation for roles that may be hired in the relevant location. Factors that may be used to determine your actual salary may include a wide array of things including: your specific skills and experience, geographic location, or other relevant factors.

Eligibility:

Must be authorized to work in the US. Work sponsorship is not available at this time.

Equal Employment Opportunity:
We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, pregnancy, genetic information, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation:
We are committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process, consistent with applicable law. If you require an accommodation to participate in the application process, please let us know.

Compliance Note:
This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned. Employment may be subject to successful completion of background checks, reference checks, and verification of employment eligibility, where permitted by law.

Pay: $95,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $95,000 - $125,000