Receptionist / Customer Service Representative

General Purpose

Attend to visitors and deal with inquiries over the phone and face to face. Internally support customer service department.

Main Job Tasks and Responsibilities

·         Answer telephone, screen and direct calls

·         Take and relay messages

·         Provide information to callers

·         Greet people entering organization

·         Monitor visitor access and maintain security awareness

·         Deal with queries from the public and customers

·         Assist customers if sales staff are not available

·         Process wholesale job requests, including system set up and uploading of files

·         Provide general administrative and clerical support

·         Ensure knowledge of staff movements in and out of organization

·         Receive and sort mail and deliveries

·         Co-ordinate meetings and organize catering

·         Monitor and maintain office supplies

·         Tidy and maintain the reception area

·         Track and Compile Daily Call Logs.

Education and Experience

·         High school diploma generally required

·         Knowledge of administrative and clerical procedures

·         Knowledge of computers and relevant software applications

·         Knowledge of customer service principles and practices

·         Keyboard skills

·         Ability to work a switchboard

Key Competencies

·         Verbal and written communication skills

·         Professional personal presentation   

·         Customer service orientation  

·         Information management

·         Organizing and planning

·         Attention to detail

·         Initiative

·         Reliability