Warehouse Manager

Warehouse Manager
Location: West Michigan · On-site
Schedule: M-F 7a-4p with 24 hour on call availability.

About the opportunity
An established third-party logistics provider is seeking an experienced Warehouse Manager to lead a multi-client warehouse operation in West Michigan. This leadership role reports to the VP of Operations and owns the full operation: people, customers, safety, and financial results. It’s a strong fit for a servant leader who runs an accurate, efficient building and enjoys developing a team and improving processes.

What you’ll do

Run the operation

• Plan, coordinate, and monitor receiving, storage, and shipping to meet customer demand, service levels, and budget
• Keep inventory accurate through regular physical counts reconciled with the warehouse management system
• Optimize warehouse space and layout, and plan for future capacity needs
• Make sure equipment is fully operational and safe, and keep the facility clean, secure, and well maintained
• Make sure hazardous materials are shipped, stored, and disposed of in line with safety requirements

Lead and develop the team

• Coach, manage, and develop supervisors, forklift operators, laborers, and customer service staff
• Review staffing levels weekly and adjust to meet daily operational needs
• Set department objectives and KPIs, communicate priorities regularly, and complete annual performance evaluations
• Manage attendance and document performance and disciplinary issues
• Maintain training matrices, and make sure employees are trained and cross-trained for operational flexibility
• Identify and develop talent for future advancement

Deliver for customers

• Build a strong understanding of each customer’s operation and keep customer-specific process documentation
• Own customer complaints from start to finish: contain the problem, find the root cause, error-proof the process, and put lasting countermeasures in place
• Take ownership of material planning issues, including over- or under-deliveries and shortages
• Look for opportunities to grow existing accounts and generate new business referrals

Manage the finances

• Invoice customers accurately, review aging weekly, and help with collections
• Approve contracted service and utility invoices, and manage petty cash
• Maintain and periodically review customer contracts
• Keep looking for alternative products, services, and solutions that reduce cost

Keep people safe

• Make sure the team follows health, safety, and environmental regulations and uses proper PPE
• Complete monthly OSHA safety training on time
• Work with HR & Safety to minimize risk, and lead the response when incidents occur

Improve and grow

• Develop and manage KPIs, metrics reports, and process documentation
• Find opportunities to improve efficiency, reduce costs, and automate manual processes
• Create and carry out best-practice warehouse procedures, and contribute to new business initiatives

What we’re looking for

Required:

• Demonstrated experience running a large warehouse operation
• Previous management experience, with the ability to lead and motivate a team
• Inventory control experience
• Customer-facing experience
• Strong computer skills, especially spreadsheets, databases, and email

Preferred:

• Logistics, supply chain, or transportation experience in food manufacturing and warehousing
• Working knowledge of warehouse management systems
• Knowledge of lean techniques
• Forklift experience (training may be required)

Strengths that set candidates apart: analytical and numerical skills, attention to detail, problem solving and decision making, project management, commercial and financial awareness, and the ability to influence and negotiate at all levels.

To apply: This is a confidential search. All inquiries will be handled discreetly.

This employer is an Equal Opportunity Employer and participates in E-Verify.

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $75,000