Customer Service: Sales & Support

Customer Service Representative (1714538)      $18-$19 per hour, DOE

Medford, OR 

Full Time; Temp-To-Hire 

Culture:

» Be a part of a culture of continuous product development; unique, high-quality products; with a well-trained, disciplined team that provides exceptional customer service throughout the entire organization.

» Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays

» 401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute. 

» Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high-deductible health plans 

» Company paid Life & Disability Insurance including short term, Long Term, and Life 

» Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees 

» No experience required to be hired on and grow with this organization

Daily Workflow:

» Process accurate customer orders received by telephone, fax, web and email into ERP system

» Answer inbound calls and customer inquiries.

» Analyze customer information and match it to the appropriate product

» Be patient with telephone customers requests 

» Assist customers with technical questions

» Verify all customer order information to ensure accuracy

» Ensure that the customer is completely satisfied before ending the call. This applies to anything from closing an order to solving a customer complaint.

» Assist customers with basic questions, refer more technical questions to appropriate staff

» Provide a high level of customer service, which in turn creates a high level of customer satisfaction

» Communicate regularly with other sales team members

» Seek input and direction from Sales Lead or Sales Manager

» Process accurate customer return material authorizations

» Print and mail daily invoices and credit memos

» Maintain excellent communication with other department managers and staff

» Consistently work on process improvement

» Maintain safe and clean working environment by complying with company policies and procedures

» Contribute to team effort by accomplishing related results as needed

» Other duties as assigned

We’re Seeking:

» High School Diploma or GED

» Six months related experience, experience in assembly, telephone service and data entry for computers preferred

» Effectively communicate, verbally and in writing, with personnel in all departments

» Computer literacy is necessary

» Excellent customer service and organizational skills are required

» Must pass background check

» Must pass a drug test (THC ok) 

Schedule:

» Monday – Friday 8 am - 4:30 pm 

Equal Opportunity Employer: Employees and applicants are provided a full and fair opportunity for employment, career advancement, and access to programs without regard to race, color, religion, national origin, disability (physical or mental), sex, age, sexual orientation, genetic information, or parental status, and will not be discriminated against for any other legally protected group or status