Support Staff Customer Service Representative

Evergreen Federal Bank is seeking talented individuals who believe in offering exceptional customer service and enjoy making a positive difference in the community where they live. Celebrating over 90 years of operation, our institution has provided many stable careers. We offer competitive pay and a community-centric culture. We are currently accepting applications for a Support Staff Customer Service Rep based in our Medford branch office.

Pay Rate $18.00 to $19.50 per hour, depending on experience

Job Summary and Responsibilities

This position will require travel between branch locations. The employee will work based out of the Medford office in Jackson County and will provide coverage for other branches when needed. The primary function of this position is to assist Evergreen customers with their transactions such as deposits, withdrawals, transfers, and loan payments as well as the following:

• Promptly greet customers and build rapport in person or by telephone in a friendly and professional manner.
• Identify issues and offer solutions that will help Evergreen customers experience the most convenient banking possible.
• Process all monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, retirement transactions, check cashing, savings bonds, cashier’s checks, money orders, etc.) within standards for accuracy of no more than 6 occurrences per month (each out of balance condition or proof error is considered 1 occurrence).
• Adhere to bank policy, compliance, procedures and limits to assure accurate cash handling. Maintain proper security of cash drawer, assigned keys and all negotiable items, and work areas are clean at the end of the business day. Complete balancing of teller cash drawer within a 15-minute time period.
• Maintain balancing standard of no more than a maximum of $400.00 in annual rolling cash outages.
• Ability to exercise independent judgment while working with established check cashing guidelines.
• Initiate outgoing domestic and international wires.
• Be knowledgeable of and adhere to all security procedures.
• Complete requests and assignments as provided by management.
• Attend meetings as requested.
• Have the ability to open basic consumer accounts and perform account maintenance as necessary. (*New hires will have 6-9 months to become proficient in this area, depending upon experience).
• Must be able to provide occasional coverage for reception desk duties, (phones, mail run, sorting incoming mail, vendor check ins, direct customer traffic, etc.) when necessary (*New hires will have 3-6 months to become proficient in this area, depending upon experience).

Adhere to the Bank’s CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner.

Eligibility

Skills and Abilities

• Familiarity with Deposit Products and Bank Services.
• Satisfactory communication (written and oral) and organizational skills.
• Satisfactory interpersonal skills and ability to develop rapport with people.
• Ability to work within and foster a team environment.
• Must be able to provide excellent customer service.
• Maintain a professional image.

Education/Experience

It is preferred to have previous banking experience and/or strong customer service and cash-handling experience. The successful individual will have strong computer navigation skills. Must maintain a current and valid Oregon driver’s license and insurance.

Physical Demands

• Must be able to remain in a stationary position for prolonged periods.
• Moving about the office to access file cabinets, office machinery, etc.
• Be able to transport up to 30 lbs.
• Operate a computer and other office machinery, such as a calculator, copy machine, printer, scanner, and other standard office equipment.
• The work primarily performed in this position is done within an indoor, climate-controlled environment.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.