Operations Coordinator

If you need assistance with the application process, please contact the Office of Human Resources at hr@cord.edu or 218-299-3339, or visit the Human Resources Home Page.

Position Details

Position Title:
Operations Coordinator

Position Type:
Staff

Location:
Moorhead

Employment Type:
Hourly Non-Exempt

General Employment Period:
Year-round

General Work Schedule (days of week):
Monday - Friday; some nights and weekends

General shift hours:
8:00 AM - 5:00 PM; some nights and weekends

Job Summary:

About the Role:

The Operations Coordinator provides overall management of all residential operations (under the direction of the Director of Residence Life), monitors residential facilities in partnership with Facilities Management, and maintains strong working relationships with key campus partners and is the main point of contact for students and parents when they have Residence Life questions.

This position is a member of the Residence Life professional staff team, which consists of the Director of Residence Life, Assistant Director for Residential Education, Assistant Director for Residential Support, Area Coordinators, and Hall Directors.

Job Duties:

Occupancy Management (50%)

• Design and implement new and returning student housing application process for Fall, Spring and Summer terms
• Manage the move-in, move-out, winter break, late-stay and early-arrival processes
• Act as System Administrator for StarRez housing software and train other staff
• With Director, develop occupancy management strategies to benefit both the student experience and maximize resources
• Coordinate the housing exemption process
• Manage billing, housing data and relevant housing reports
• Process room changes, withdrawals and cancellations

Liaison with Facilities (20%)

• Meet regularly with building services staff and other Facilities partners
• Train staff on appropriate key control methods, and monitor all keys and FOBs - in partnership with Facilities Management
• Establish guidelines for damage billing and train staff on conducting room inspections
• Partner with building services to ensure smooth transitions between academic terms
• Act as key point of contact for vendors and contracts
• Coordinate break checks

Communication with Key Stakeholders (15%)

• Maintain strong working relationships with a variety of offices on campus, including: Enrollment, Athletics, Facilities, Business
• Office, Financial Aid, Global Learning, Conferences & Events, and Public Safety
• Develop and distribute relevant and timely housing communications for students (housing application details, timelines, move-in logistics, etc.)
• Ensure accuracy and accessibility of information on department website and affiliated social media accounts

General Office Management (15%)

• Assist students, parents, and staff with questions and concerns, and collect, process, and direct departmental correspondence
• Manage the departmental e-mail account and phone line
• Train and supervise student office assistants to perform these general office duties
• Develop and maintain procedural documentation for office operations
• Maintain office efficiency by planning and ordering office supplies and keep office equipment in good working condition

Skills & Abilities:

• Strong oral and written skills
• Excellent interpersonal, problem solving, organizational and communication skills
• Capacity to adapt to new technologies
• Ability to work with a diverse group of people
• Demonstrated ability to support students from underrepresented backgrounds

Minimum Qualifications:

• Bachelor’s degree OR relevant professional experiences
• Familiarity with the residential college environment OR related private sector housing environment
• Familiarity with housing software (StarRez) OR other similar technology/databases

Preferred Qualifications:

• Previous professional Residence Life Experience

Benefits and Salary:

Concordia College is proud to offer a competitive total compensation package:

• Health Insurance
• Health Savings Account
• Flexible Spending Account
• Vision Insurance
• Dental Insurance
• Preventative Chiropractic Program
• Retirement Plan
• Long-Term Disability Insurance (full-time only)
• Life Insurance (full-time only)
• 13 Paid holidays including the time off between Christmas and New Year's
• MN Paid Family and Medical Leave
• Up to 100% tuition with discounts and scholarships for yourself and dependents at Concordia College and Concordia Language Villages
• Up to 50% tuition discount for dependents with Oak Grove Lutheran Schools
• Up to 100% tuition discounts for dependents with participating partners: CIC-TEP, ELCA schools, and Tuition Exchange Inc.
• Extras: access to athletic facilities, library, fitness classes, athletic events, theatre events, purchase dining on campus, free MATbus rides
• Salary – 20.34 - 22.50 USD Annual Salary

The final salary will be determined based on factors such as education, experience, skills, certifications, and alignment with the position's requirements. Other considerations may include internal equity and market conditions.

Employment Contingencies:
Background Check

Documents Needed to Apply

• 
  Required Documents
  • Resume/Curriculum Vitae
  • Cover Letter
  • List of References: Contact information for at least three professional references (name, title, organization, email, and phone number)
• Optional Documents
  
  • Licensure
  • Certification
  • Training
  • Other

Nondiscrimination Statement

Concordia College does not discriminate against any employee or applicant for employment on the basis of race, color, creed, sex, religion, national origin, age, veteran status, disability, genetic information, sexual orientation, gender identity, marital status, familial status, public assistance status, membership or activity in a local human rights commission, or any other legally protected status. The College is committed to providing equal opportunity in employment and fostering an inclusive and respectful environment for all. Reasonable accommodations are available to qualified individuals with disabilities throughout the recruitment process.

Inquiries regarding this policy may be directed to the Office of Human Resources, Concordia College, 901 8th Street South, Moorhead, MN 56562, 218-299-3339.