• Develop, implement, coordinate, and evaluate tutoring services based on the academic needs and learning styles of SSS participants.
• Assess student tutoring needs, coordinate tutor assignments, and monitor individual, group, and drop-in tutoring sessions.
• Recruit, interview, hire, train, supervise, and evaluate approximately 60 peer tutors each semester.
• Develop and facilitate tutor training workshops, provide ongoing guidance and feedback, and ensure tutors meet program requirements.
• Coordinate with faculty, staff, academic departments, library personnel, bookstore staff, and other campus partners to support effective tutoring services.
• Maintain tutoring materials, textbooks, schedules, records, evaluations, and documentation required for program reporting.

• Review student grades, tutoring participation, and academic progress to evaluate effectiveness of services and identify additional support needs.
• Maintain accurate student records, databases, timekeeping documentation, evaluations, and program files.
• Provide data and reports related to tutoring services for institutional and U.S. Department of Education reporting requirements.
• Assist with recruitment, identification, and selection of SSS participants in accordance with federal guidelines.
• Participate in SSS orientation activities and student engagement initiatives.

• Collaborate with SSS staff to develop newsletters, communications, and outreach materials for students, faculty, staff, and program partners.
• Assist with planning and coordinating educational and cultural activities, including transportation, facilities, vendors, and student communications.
• Support additional TRIO SSS programming and initiatives as assigned by the Program Director.

• Perform other duties related to the TRIO SSS program as assigned.

Required Qualifications

• Experience working with college students, particularly students who are academically underprepared or from diverse backgrounds.
• Strong interpersonal, written, and verbal communication skills.
• Ability to provide effective support and guidance to students, staff, faculty, and families.
• Strong organizational, problem-solving, and time management skills.
• Ability to plan, develop, coordinate, and evaluate programs and services.
• Experience training, supervising, and evaluating employees or student workers.
• Knowledge of student information systems, database management, Microsoft Office Suite, and electronic communication tools.
• Ability to work independently while following established policies and procedures.
• Understanding of various learning styles and learning differences.

Preferred Qualifications

• Experience working with federal TRIO programs.
• Experience providing academic advising, tutoring coordination, student support services, or career/academic assessment.
• Knowledge of requirements and practices related to student success and completion of a bachelor’s degree.
• Experience with personnel management, including hiring, interviewing, supervision, and evaluation.

• Work week of 37.5 hrs.
• Holidays – Employees receive 13-14 Paid Holidays Annually
• Annual and Sick Leave –Staff earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year.
• Health Insurance – Concord University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA).
• Tuition and Fee Waivers- Professional development and education opportunities including tuition waiver program for employees, spouse, and eligible dependents.
• Retirement Plans – TIAA’s automatic retirement plan is a 401(a) plan into which six (6) percent of the employee’s total salary is automatically withheld pre-tax and deposited into the employee’s TIAA retirement account. The university matches the employees 6% contribution
• Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
• Mountaineer Flexible Benefits. This is an IRS approved, tax free account that saves money on eligible health, medical, dental, and dependent care expenses.
• Annual Increment Pay