What are the responsibilities and job description for the Desktop Support Technician position at ComTec Information Systems?
Responsibilities:
- Coordinate, monitor, and resolve all desktop support activities, including installations, upgrades, hardware, software, OS configuration, and troubleshooting.
- Perform onsite analysis, migration, maintenance, and repair of desktops, laptops, servers, and network hardware (routers, switches), ensuring smooth transitions.
- Maintain Windows 10/11 OS, along with network devices, printers, and related peripherals.
- Support network hardware deployments, upgrades, and migrations.
- Build, configure, and support desktops, laptops, and network equipment per customer specifications.
- Ensure secure and efficient data transfer during migrations or upgrades.
- Assist with ServiceNow requests and incident tickets, and document processes.
- Troubleshoot hardware, software, and connectivity issues onsite.
- Support remote troubleshooting and preventive maintenance, including Citrix environments.
- Assist with asset recovery, decommissioning, and inventory management following standard procedures.
- Support extended hours, outages, and emergency responses with attention to safety and compliance.
- Maintain knowledge of Cisco VoIP, UPS configurations, and integration with network systems.
- Provide high-quality customer service and effective communication with clients and team members.
Required Skills:
- 5 years of experience as an IT Field Services Technician.
- Proficient in installing, configuring, and maintaining IT and network hardware, including routers, switches, servers, and workstations.
- Familiar with Windows 10/11, LAN/WAN, network troubleshooting, and Citrix environments.
- Experience with network deployments, upgrades, migrations, and asset management.
- Familiarity with ServiceNow is a plus.
- Ability to lift up to 50 lbs., assist with hardware installation and movement.
- Good oral, written, and interpersonal skills.
- Willingness to travel within Louisiana as needed.
- Ability to complete assessments and support extended hours and emergencies.
- A Certification recommended.
Salary : $30 - $40