What are the responsibilities and job description for the Project Manager-Salesforce position at Computer Task Group, Inc?
Overview
CTG is seeking to fill a Project Manager – Salesforce position for our client.
Location: New York, NY
Duration: 3 months
Duties:
Lead Salesforce.com projects from initiation through delivery, ensuring alignment with project charter, scope, budget, schedule, and contractual requirements.
Manage project plans, budgets, schedules, staffing, resources, and deliverables.
Lead cross-functional teams including client employees, implementation partners, system integrators, and third-party vendors.
Coordinate Salesforce Service Cloud and customer service, contact center, or case management transformation initiatives.
Identify and manage project risks, issues, dependencies, and change requests.
Drive stakeholder communication, status reporting, governance, and successful solution delivery.
Skills:
Salesforce ecosystem experience with strong understanding of Service Cloud capabilities.
Customer service, contact center, or case management transformation experience.
Strong project leadership, organization, communication, stakeholder management, and risk management skills.
Experience managing multiple implementation partners and system integrators.
PMP, PgMP, SAFe Program Consultant (SPC), SAFe Agilist, or equivalent certification.
Experience:
Proven experience leading Salesforce implementation or transformation programs.
Experience managing scope, cost, schedule, staffing, budgets, risks, and contractual deliverables.
Experience coordinating complex programs involving multiple teams, vendors, and stakeholders.
Education:
Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.
PMP, PgMP, SAFe, or equivalent project/program management certification preferred or required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!