What are the responsibilities and job description for the Level II Help Desk - LOCAL CANDIATES ONLY position at Computer Business Solutions?
Benefits:
- 401(k) matching
- Competitive salary
- Free uniforms
- Paid time off
Responsibilities and Duties
Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face with their day-to-day operations. Implement and document known issues in customer environments. Work as a part of a full help desk team to provide our clients with the absolute best level of customer service that we can.
- Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance.
- Document and follow-up on service tickets using Hola PSA or Similar.
- Assist in reviewing and analyzing problems and determining solutions.
Qualifications and Skills
- Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance.
- Document and follow-up on service tickets using Halo PSA or similar
- Assist in reviewing and analyzing problems and determining solutions
- Professional level experience in being a part of a team
- Professional level experience in Microsoft Windows Workstation Environment (IE. Windows 10, Win 11 Pro)
- Professional level experience in Customer Service
- Working knowledge of documentation
- Working knowledge of Microsoft Office Applications
- Working knowledge of Microsoft Windows Server Environment
- (IE. Windows Server 2016, 2019, 2022)
- Working knowledge of basic networking equipment and protocols
- (IE. SonicWall, Unifi, DNS)
- Basic understanding of Ticketing CRM Systems
- Remote Management (RMM Tools Experience
) - Basic understanding of IT Glue/IT BOOST
- Ability to de-escalate a customer for a team member
- Ability to determine client needs via phone/email communication
- Expert level in basic troubleshooting
Professional knowledge of Microsoft Windows Server Environment
- Ability to Implement / Configure / Deploy Servers
- Ability to troubleshoot more advanced services
Professional knowledge of basic networking equipment and protocols
Working knowledge of VPNs (SSL, GVC, Site-2-Site)
Working knowledge of LANs/WANs
Working knowledge of Unifi Controller
Professional knowledge of documentation
Requirements
- Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills.
- Respond to clients’ needs in a timely, professional manner.
- Provide guidance and technical support to current business customers.
- Strong written and verbal communication skills.
- Must have own vehicle with valid Driver’s License.
- Local Candidates
- Office Position On Site (No Remote)
- Occasional Weekend Support (On Call Rotation)
Compensation & Benefits
- Competitive salary (based on experience)
- Health insurance
- Paid time off and holidays
- Professional development and certification support
- 401(k) with company match (if applicable)
Why Join Us
- Work with a collaborative and technically strong team
- Exposure to diverse technologies and client environments
- Opportunities for career growth within the MSP organization
Salary : $52,000 - $65,000