Desktop Support Specialist

We are seeking a Desktop Support Specialist to play a critical role within our client's IT department, and is responsible for providing top-tier desktop support. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across our client's organization. This position is full time and onsite in Allentown, PA.

What You’ll Do

• Provide advanced troubleshooting and support for desktop hardware, software, and network issues
• Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
• Develop and implement desktop management policies and procedures
• Ensure timely resolution of escalated technical issues
• Lead and mentor a team of desktop support specialists
• Coordinate and oversee daily support operations
• Conduct regular team meetings and training sessions to enhance team performance
• Collaborate with other IT teams to ensure cohesive and efficient IT operations.
• Plan and execute desktop support projects, including hardware and software rollouts
• Monitor and report on project progress, ensuring alignment with organizational goals
• Liaise with vendors and suppliers for procurement and support services

What You’ll Need
Required:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 5 years of experience in desktop support or a similar role.
• Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
• Proficiency in desktop hardware, software, and network troubleshooting
• Experience with desktop imaging and deployment
• Proven interest in leadership or supervisory roles within IT support
• Excellent communication and interpersonal skills
• Ability to motivate and develop team members
• Strong diagnostic and analytical skills to resolve complex technical issues
• Ability to work under pressure and manage multiple priorities.
• Open and eager to continually learn new technologies and improve skills

Preferred:

• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate
• Experience in a large, enterprise environment
• Knowledge of additional Microsoft technologies and solutions

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $50,000 - $60,000