Desktop Support Specialist

Req Number

R6171

Employment Type

Full time

Worksite Flexibility

Onsite

Who We Are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion . We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Desktop Support Specialist, you will be responsible for receiving requests from our client and vendors, and providing the technical support and customer service needed to solve requests.

Job Description

We are seeking a Desktop Support Specialist to play a critical role within our client's IT department, and is responsible for providing top-tier desktop support. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across our client's organization. This position is full time and onsite in Allentown, PA.

What You’ll Do

• Provide advanced troubleshooting and support for desktop hardware, software, and network issues
• Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
• Develop and implement desktop management policies and procedures
• Ensure timely resolution of escalated technical issues
• Lead and mentor a team of desktop support specialists
• Coordinate and oversee daily support operations
• Conduct regular team meetings and training sessions to enhance team performance
• Collaborate with other IT teams to ensure cohesive and efficient IT operations.
• Plan and execute desktop support projects, including hardware and software rollouts
• Monitor and report on project progress, ensuring alignment with organizational goals
• Liaise with vendors and suppliers for procurement and support services
  
  

Required

What You’ll Need

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 5 years of experience in desktop support or a similar role.
• Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
• Proficiency in desktop hardware, software, and network troubleshooting
• Experience with desktop imaging and deployment
• Proven interest in leadership or supervisory roles within IT support
• Excellent communication and interpersonal skills
• Ability to motivate and develop team members
• Strong diagnostic and analytical skills to resolve complex technical issues
• Ability to work under pressure and manage multiple priorities.
• Open and eager to continually learn new technologies and improve skills
  
  

Preferred

• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate
• Experience in a large, enterprise environment
• Knowledge of additional Microsoft technologies and solutions
  
  

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
  
  

The pay range for this position is $58,000 - $60,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.