What are the responsibilities and job description for the Technical Support(Level 3) position at Computech Corporation?
Additional Information
Title: Support Technician(Level 3)
Location: Blue Springs,MS
Duration:12 Months
Roles&Responsibilities:
Level 3 Support Technician – Support technician responsible for daily operations, installation and troubleshooting Servers, LAN and WAN environment, Desktops, Laptops and Printers at Toyota Motor Manufacturing Mississippi.
Work Hours are nominally 8:00a.m. - 5:00p.m. Monday – Friday initially.Some amount of flex time, or overtime, will be required to meet business needs. Scheduled weekend work will also be required to meet business needs.
Responsible for local coordination, installation and ongoing support of various computer systems.
* Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows XP.
* Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 7, install and configure Windows 2003 & 2008 Servers (HP). Strong troubleshooting capabilities are required.
* Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing. Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment.
* Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”.
* Candidate should be able to work under pressure. Level 3 Support Technician has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.
* Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.
* Strong proficiency in written/verbal communication skills.
* Team player with ability to multi-task, follow direction, and learn quickly.
* MCSE and other Microsoft or Cisco certifications preferred
