IT Business Systems Analyst

Job Title: IT Business Systems Analyst III Technology Adoption Specialist
Location: Iselin, Charlotte, Frisco, Illinois, North Carolina, New Jersey, Texas ,United States,08830, 28246, 75034
Hybrid in office 2 to 3 days

We ve evolved how we deliver technology to Client by moving many of our apps to Software-as-a-Service (SaaS) platforms.
In doing so, we ve created a situation where a significant amount of new technology has been put in front of associates with little guidance on
how they should take advantage of the technology. Furthermore, SaaS platforms add new features and change at a rapid pace, faster than what many people can tolerate without assistance.
In collaboration technology our engineers and support personnel have created guides and hosted events in addition to their core responsibilities, but the demand has become untenable.
We have a need to hire additional people within collaboration technology dedicated to helping Client associates adopt the technology we bring to the organization.

Technology Adoption Specialist
Primary Objective
Get as many TIAA associates as possible to use more features of the apps that Client s collaboration technology department provides to ensure we re getting the maximum return on investment in our technology.

Job Responsibilities
Partner with Client s Learning & Development department to create Client specific learning content like videos, job aids, and success stories
Create new and maintain existing knowledge base articles in Client s technical knowledge base
Maintain internal SharePoint websites by publishing news articles, promoting technology adoption, and keeping the content up to date
Meet with Client associates from individual contributors, people leaders, and executive leadership understand their needs, provide best practices, and help influence strategy on collaboration technology
Survey Client populations to understand how collaboration technology is used at Client, assess results that will influence the collaboration technology roadmap
Facilitate in-person roadshows and other internal promotional events
Author communications that inform Client associates of changes, new features, and promote the usage of collaboration technology within Client
Host office hours style weekly meetings where any Client associate can join to get guidance on how to use collaboration technology
Provide basic guidance to Client associates on using all technology
To be clear, this is not a support job and will not require the person to be part of an incident support queue
Assess the usage of technology platforms and proactively engage lines of business when they are not using the workspaces they have
For example if a team in Microsoft Teams is not being used, reach out to the owner to offer support to get started, or recommend they delete the team
Periodically meet with our vendors to understand their strategic roadmaps, understand how it affects Client associates, and create guidance for Client associates based on the information
Monitor shared mailboxes, Viva Engage communities, and Teams channels for questions about the collaboration technology platforms

Preferred Skills
Strong presentation & communication skills
Experience with Microsoft 365 applications like SharePoint, Microsoft Teams, OneDrive, and Outlook
Microsoft 365 Certified: Fundamentals certification
Experience creating no code apps in the Microsoft Power Platform
Experience creating SharePoint sites
Experience operating with the agile methodology to get work done (Scrum & Kan Ban)