What are the responsibilities and job description for the Support Technician/Information Technology Support Technician/ Laptop support position at Compunnel Inc.?
Laptop Support
Richmond, CA (5 Days Onsite)
Contract
Job details:
Create Laptop workstation Windows OS images with different compliance security hardening requirements for PCN protection Priority rating high Critical BUs and Low Moderate BUs using build process release semi annually updated patched images for all supported Windows versions
Install customized windows images
Laptop and AD user access support
Symantec AV client deployment and monitoring
Ivanti unified Endpoint Manager for vulnerability security patching
IRM for OS and Applications installed on the devices
Hardware troubleshooting for any devices
Assisting end users with performing Hardware OS updates refreshes for any devices
Hardware enrolment and provisioning for any devices
Hardware training for any devices
Refreshing Updating hardware training materials tutorials workshops etc for any devices
Monitoring the performance and usage of devices and providing regular reports and feedback to other teams and stakeholders This may include tracking key metrics such as the number of users the types of applications that are being used and any technical issues that arise
Escalating issues to the appropriate product line team ie network Enterprise Mobility etc
Create the initial escalation path spreadsheet
Update and refresh the escalation path spreadsheet anytime new changes are uncovered
New hardware deployments for any devices
Escalating hardware issues to vendor if it cannot be resolved internally
Monitoring and performing all IRM tasks and controls from Service Now as it relates to devices
Ensuring all compliance tasks are completed before the due date specified for the CMDB entry
Perform patching and updates for any devices if needed and notify end users