Laptop Support

Trident Consulting is seeking a "Laptop Support" for one of our clients in "Richmond, CA(5 days onsite)" A global leader in business and technology services.

Position: Laptop Support

Location: Richmond, CA(5 days onsite)

Type: Contract

Rate: $25-28/Hr

Job Description:

• Create Laptop workstation Windows OS images with different compliance security hardening requirements for PCN protection Priority rating high Critical BUs and Low Moderate BUs using build process release semi-annually updated patched images for all supported Windows versions
• Install customized windows images
• Laptop and AD user access support
• Symantec AV client deployment and monitoring
• Ivanti unified Endpoint Manager for vulnerability security patching
• IRM for OS and Applications installed on the devices
• Hardware troubleshooting for any devices
• Assisting end users with performing Hardware OS updates refreshes for any devices
• Hardware enrolment and provisioning for any devices
• Hardware training for any devices
• Refreshing Updating hardware training materials tutorials workshops etc for any devices
• Monitoring the performance and usage of devices and providing regular reports and feedback to other teams and stakeholders This may include tracking key metrics such as the number of users the types of applications that are being used and any technical issues that arise
• Escalating issues to the appropriate product line team ie network Enterprise Mobility etc
• Create the initial escalation path spreadsheet
• Update and refresh the escalation path spreadsheet anytime new changes are uncovered
• New hardware deployments for any devices
• Escalating hardware issues to vendor if it cannot be resolved internally
• Monitoring and performing all IRM tasks and controls from Service Now as it relates to devices
• Ensuring all compliance tasks are completed before the due date specified for the CMDB entry
• Perform patching and updates for any devices if needed and notify end users

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com .

Some of our recent awards include:

• Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
• Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
• Received the TechServe Excellence award.
• Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
• Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.