What are the responsibilities and job description for the On-Site Service Engineer position at Compunnel Inc.?
Job Summary Client is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not requiredstrong data center and server fundamentals are what matter most . Key Responsibilities Pr ovide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate Support both reactive and preventive maintenance following established procedures Collaborate with internal teams and customers during service events to ensure clear communication and resolution Document work performed and contribute to shared knowledge and best practices Participate in on-call rotations and support extended coverage when n eeded Required Qualifications 35 years of experience in technical support, field service, or data center roles Associate or bachelors degree in IT or related field (or equivalent experience) Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.) Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving abilities Comfortable working independently on-site and communicating clearly with customers Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules Preferred Qualifications (if any) Prior experience with Dell server systems or similar enterprise hardware Familiarity with emerging technologies, including AI platforms Certifications (if any) Dell or other vendor certifications are a plus, but not required Education: Bachelors Degree