What are the responsibilities and job description for the Logistics Support Specialist position at Compunnel Inc.?
The Service Logistics Coordinator is responsible for delivering results by interacting with both internal and external customers, resolving requests in a timely fashion related to quotes, orders, shipments, inventory, returns, and services. This role supports field teams and other departments with day-to-day administrative activities that directly impact revenue goals. It requires someone who thrives in a fast-paced, customer-oriented environment and is comfortable wearing multiple hats, with opportunities for growth within and outside the team.
In this role, you will have the opportunity to:
• Follow established service quality standards and meet processing times according to departmental protocols, while creating, updating, and documenting standard work for continuous process improvement.
• Collaborate with other departments to find solutions for both internal and external customer inquiries on a wide range of topics.
Essential requirements include:
• Respond promptly to customer inquiries and resolve requests, including processing priority orders, quotations, service requests, pricing, product availability, order status, billing questions, complaints, returns, and cancellations.
• Accurately conduct and record physical inventory results for Field Service Engineers.
• Manage daily operations by preparing and maintaining reports (daily/weekly), monitoring KPIs, handling returns and drop shipments, overseeing back-order status, and scheduling shipments.
• Support a culture of continuous improvement by identifying process enhancement opportunities, implementing best practices, and sustaining improvements aligned with business objectives.
• Perform other related duties as needed to support business operations.
Preferred qualifications:
• 2 years of experience in a high-volume Call Center, Customer Service, and/or Service Administration role.
• Proficiency in MS Office (Excel, Word, PowerPoint, and Visio). Experience with CRM/ERP tools such as SFDC and Oracle is a plus.
• Ability to perform repetitive typing, handle extensive phone interaction, and work with multiple computer monitors.
Salary : $24 - $26