Logistics Support Specialist

The Service Logistics Coordinator is responsible for delivering results by interacting with both internal and external customers, resolving requests in a timely fashion related to quotes, orders, shipments, inventory, returns, and services. This role supports field teams and other departments with day-to-day administrative activities that directly impact revenue goals. It requires someone who thrives in a fast-paced, customer-oriented environment and is comfortable wearing multiple hats, with opportunities for growth within and outside the team.

In this role, you will have the opportunity to:

• Follow established service quality standards and meet processing times according to departmental protocols, while creating, updating, and documenting standard work for continuous process improvement.

• Collaborate with other departments to find solutions for both internal and external customer inquiries on a wide range of topics.

Essential requirements include:

• Respond promptly to customer inquiries and resolve requests, including processing priority orders, quotations, service requests, pricing, product availability, order status, billing questions, complaints, returns, and cancellations.

• Accurately conduct and record physical inventory results for Field Service Engineers.

• Manage daily operations by preparing and maintaining reports (daily/weekly), monitoring KPIs, handling returns and drop shipments, overseeing back-order status, and scheduling shipments.

• Support a culture of continuous improvement by identifying process enhancement opportunities, implementing best practices, and sustaining improvements aligned with business objectives.

• Perform other related duties as needed to support business operations.

Preferred qualifications:

• 2 years of experience in a high-volume Call Center, Customer Service, and/or Service Administration role.

• Proficiency in MS Office (Excel, Word, PowerPoint, and Visio). Experience with CRM/ERP tools such as SFDC and Oracle is a plus.

• Ability to perform repetitive typing, handle extensive phone interaction, and work with multiple computer monitors.