Help Desk Specialist -- JAIDC5511545

Job Title: Help Desk Analyst.

Client: Infosys

Location: 6100 Sam Jones Expressway Indianapolis, IN 46241

Duration: 06 Months/Can be extended

Pay Rate : $20/hr

Description:

Job Description – State of Georgia

The State Accounting Office (SAO) provides accounting and financial reporting expertise for the State of Georgia employees. SAO provides enterprise oversight and management of the State’s Enterprise Resource Planning (ERP) system, accounting policy development, financial business process improvement recommendations, management of the payroll, and accounting shared service division.

Assignment Primary Duties & Responsibilities:

• Provides technical support for customers needing assistance with People Soft (Team Works) applications, HCM, Financials, and ESS (Employee Self Service). SOG (State of Georgia) travel inquires/requests.
• Requires the ability to listen, comprehend, and communicate with customers in conveying information.
• Review employees’ records, input information, and apply data entry to various modules located within PeopleSoft (Team Works) HCM and Financials modules and the Concur system for State Tavel employees.
• Log in utilizing call center application P28 (Platform 28 software to answer voice calls, responds to SR (Service Request) tickets concerning routine to complex inquiries.
• Utilize Oracle Customer Relationship Management (CRM) applications to evaluate customers' comments, including attachments, and communicate detailed written responses toward service requests

Preferred Qualifications:

• Experience supporting ERP applications (PeopleSoft) and Workday either on helpdesk, or in a customer service role.
• Fundamental Knowledge of Accounting, Human Resources, and Payroll.
• Ability to effectively communicate verbally, active listening skills, good speaking voice, proper use of grammar exert pleasant, courteous demeanor.
• Entry-level skill in the use of Microsoft applications Word, Outlook, Excel, and Microsoft Teams, and familiarity with all internet browsers.

Pay Rate : $20/hr