What are the responsibilities and job description for the Customer Service Coordinator position at Compunnel, Inc.?
Job Summary:
The Area Customer Service Coordinator supports daily operations across multiple client locations, providing mailroom, print, hospitality, and office services. This is a dynamic, field-based role requiring flexibility, strong customer service skills, and the ability to adapt quickly to different environments and responsibilities.
Key Responsibilities:
- Support daily operations across multiple customer sites within the assigned area.
- Perform mailroom duties including shipping, receiving, and distribution.
- Assist in reproduction/print center tasks including finishing work.
- Provide hospitality and reception support as needed.
- Set up and support conference rooms and meetings.
- Travel between locations (up to 40–50 miles) to support operations.
- Step in for absent staff or during peak workload periods.
- Assist with onboarding, cross-training, and sharing best practices.
- Support new site implementations and service expansions.
- Perform site inspections to ensure compliance with procedures and safety standards.
- Maintain reports, collect data, and support monthly operational reviews.
- Resolve customer issues and escalate when needed.
- Maintain a high level of customer satisfaction and service excellence.
Qualifications:
- High School Diploma or GED required.
- Post-secondary education preferred.
Years of Experience:
Minimum 1 year of experience in office services, mailroom, print, or related field.
Required Skills:
- Strong customer service and communication skills.
- Ability to work independently and adapt to changing environments.
- Good organizational and multitasking abilities.
- Basic computer proficiency (MS Office, file management).
- Ability to follow instructions and execute tasks with accuracy.
- Problem-solving and decision-making skills.
- Ability to work in a team-oriented environment.
- Physical ability to lift up to 50 lbs and perform active work (walking/standing).
Technical Skills:
- Familiarity with office services equipment (copiers, printers, scanners).
- Basic knowledge of mailroom and print operations.
- Ability to navigate network folders and production systems.
Preferred Qualifications:
- Experience supporting multiple sites or locations.
- Experience in managed services or facilities support roles.
- Prior experience in customer-facing roles.
- Valid driver’s license with reliable transportation (as per company policy).
Working Conditions:
- Office and warehouse environments across multiple locations.
- Requires frequent travel, walking, standing, and lifting.
- Flexible schedule required (may include early mornings, evenings, or weekends).
Additional Details:
- Role based in Denver, CO with support from Phoenix, AZ leadership.
- Travel between sites is required; mileage/parking reimbursement applicable.
- No use of company vehicles permitted.
- Highly dynamic role with varying daily responsibilities.
Education: High School
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.