Collections Representative -- KUMDC5779326

Duration: 06 Months (Possibility of extension/conversion based on performance and budget)

Client: One of the largest Industrial Gases manufacturers in the US

Overview:

We are looking for Credit Collections Rep who will be responsible for the investigations and analysis of credit information while working within established guidelines.

Duties:

• Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts.
• The Outbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.
• Answer inbound phone calls from internal and external customers.
• Process payments.
• Make credit release decisions.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Perform outbound collections calls in support of credit release procedures.
• Escalate customer disputes and collections situations as necessary.
• Assist team in meeting inbound service level standards.
• Other duties as assigned.

Qualifications:

• 2 years Credit & Collections experience.
• Handling inbound calls in a fast-paced environment.
• Computer experience in Word and Excel.
• Customer service skills.
• Effective verbal communication skills.
• Working successfully in a team environment.