Area Customer Service Coordinator

JOB SUMMARY Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM), this position supports daily operations, implementations, expansions, and administration of Managed Services Accounts within an assigned operational area. Undertakes all customer support tasks in external customer/client facilities. The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout the assigned operational area. Key Responsibilities • Supports the daily operations for all contracted services at customer accounts within a geographical area. • Assists management with process improvement, procedural testing and validation, and ensuring field compliance with operational best practices. • Supports Field Implementation Managers with the implementation of new customer accounts and service expansions. • Assists with onboarding new team members and cross-training peers. • Develops Site Procedure Guides and shares best practices throughout the geographical area. • Routinely inspects Site Procedures Guides for accuracy and compliance. • Performs daily visual inspection of site services and compliance with safety standards. • Provides feedback on site experience via survey tool or other forms. • May "stand in" for absences or vacations of onsite resources, which may include site management. • Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. • Creates and maintains a customer-focused environment. • Responsible for customer satisfaction by engaging end-user feedback. • Escalates customer issues to ESM/AOM and supports resolution to completion. • Communicates effectively and responds quickly to customer and end-user communication. • Collects data and is knowledgeable of tools and methods for the completion of the Monthly Operations Review. • Performs other duties as assigned. • May be required to move between locations in one day and cover accounts between 40-50 miles. • Responds to customer service needs at mail rooms, print production, or reception areas within legal, insurance, hospital, and manufacturing environments. Required Qualifications • High school diploma. • 12 months of related work experience. • Ability to lift 50 pounds. • Ability to stand for extended periods of time. • Intermediate skill level on most common software applications, including file folder management and navigating to network production folders. • Basic math skills. • Ability to work in a team environment by maintaining positive, productive relationships with co-workers. • Ability to adapt to changing situations, exhibiting flexibility, high motivation, and a sense of urgency. • Judgment in making sound, justifiable decisions and taking action in solving problems. • Ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence, or pace while maintaining quality and output standards. • Commitment to task by having started and persisted with specific courses of action. • Excellent oral communication skills, able to clearly present information through spoken word in positive and negative circumstances. • Ability to comprehend written and verbal instructions from customers and effectively translate them to site resources. • Ability to troubleshoot and coordinate problem resolution. • Proficiency in the use of Microsoft applications and computers. • Specific vision abilities required include close vision. • Ability to drive and possess reliable transportation. Preferred Qualifications • Post-high school education. • Previous experience with mail services. • Working knowledge of account services to facilitate job scheduling. • Ability to resolve customer-related issues. Certifications • May require a valid, violation-free driver's license and minimum levels of auto insurance coverage per company policy. Education: High School or equivalent

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.