What are the responsibilities and job description for the Customer Technical Support position at Compunetix?
Compunetix is a leading manufacturer of sophisticated electronics, delivering the communication industry’s largest worldwide deployment of digital collaboration platforms. We’re the leading developer of converged VoIP, voice, video and data collaboration and conferencing applications. We deliver the right solution every time and achieve continued growth by maintaining a dedication to reliability, dependability and quality of service. COMPUNETIX CONTINUES TO GROW AND INNOVATE.
**As a condition of employment, candidates MUST be a US Citizen. A US security clearance may or may not be required for this position, therefore applicants must be clearable.**
We are currently seeking someone in Customer Technical Support to provide helpdesk support to customers and assist with Mission Voice Platform software and hardware problems.
Responsibilities:
- Provide helpdesk support to customers
- Assist with Mission Voice Platform Software and hardware problems
- Utilize and manage customer service software to maintain customer issue database
- Work with Engineering teams as needed to help resolve customer issues
Requirements:
- BS Computer Science, Information Science or another technical discipline
- 1 -5 years’ work experience working directly with the customer, resolving technical issues
- General Computer and Networking Knowledge
- Familiarity with working on Microsoft and Linux Operating systems
- Good customer communication, trouble shooting and problem solving skills
- Excellent verbal and written communication skills
We offer competitive wages and an excellent benefits package.