Customer Technical Support

Join a dynamic team at Compunetix, a leading innovator in sophisticated electronics and digital collaboration platforms. As a Customer Technical Support Specialist, you'll play a vital role in delivering exceptional helpdesk assistance to our valued clients, ensuring their mission-critical voice and data systems operate seamlessly. This is your chance to be part of a company that values growth, reliability, and technological excellence, empowering you to make a real impact in the communications industry.

Required Skills

• Bachelor’s degree in Computer Science, Information Science, or a related technical discipline
• 1 to 5 years of experience working directly with customers to troubleshoot and resolve technical issues
• Solid understanding of computer and networking fundamentals
• Familiarity with Microsoft and Linux operating systems
• Strong communication skills, both verbal and written
• Excellent trouble-shooting and problem-solving abilities
  
  

Nice To Have Skills

• Experience with VoIP, digital collaboration solutions, or communication hardware
• Knowledge of customer relationship management (CRM) software
• Certifications related to networking or support (e.g., CompTIA, Microsoft certifications)
  
  

Preferred Education And Experience

• Bachelor’s degree in a relevant technical field
• Prior experience in helpdesk or technical support roles, preferably in a technology manufacturing or communications environment
  
  

Other Requirements

• Must be a U.S. citizen; security clearance may be required
• Ability to work in a fast-paced environment while managing multiple customer issues
• Willingness to collaborate with engineering teams to resolve complex problems
  
  

Eager to contribute your technical expertise and enjoy a rewarding career? We encourage you to apply now and become part of a forward-thinking, innovative organization dedicated to delivering excellence in communication solutions.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/.

#BVLI