What are the responsibilities and job description for the Operations Analyst position at CompuGroup Medical SE & Co. KGaA?
Create the future of e-health together with us by becoming an Operations Analyst
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
What You Can Expect From Us
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
- Monitor clearinghouse operations daily to ensure all incoming and outgoing transactions are processed smoothly.
- Collaborate with the team lead to define requirements for new tools and process enhancements.
- Participate in a daily 15-minute scrum meeting to review completed tasks, planned activities, and any impediments.
- Provide support via phone, email, and remote sessions.
- Communicate effectively with third parties to gather information, clarify requirements, and address questions.
- Respond to support tickets promptly and ensure timely resolution.
- Assist first-level support with issue resolution as needed.
- Manage customer communications related to maintenance windows and support updates using the customer communication tool.
- Minimum 3 years of experience in the healthcare industry.
- EDI transactional knowledge and experience.
- Previous experience working in a clearinghouse environment or a payer environment.
- Strong interpersonal skills with the ability to build, maintain, and enhance customer relationships.
- Exceptional attention to detail and accuracy.
- Proficient in using database queries and analyzing results in Excel to identify patterns, gaps, and opportunities for improvement.
- Ability to learn and navigate server logs effectively.
- Able to manage stressful situations and meet tight deadlines effectively.
- Self-motivated with the ability to plan and execute responsibilities with minimal supervision.
What You Can Expect From Us
- Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
- Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Security: We offer a secure workplace in a crisis-proof market.
- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.