Product Support Services Assistant

About the Job:

Job Title: Product Support Services Assistant

Location: 202A Hall's Mill Road, Whitehouse Station, NJ

Job Schedule: Hybrid (4 in office and 1 home)

Job Hours: 8am - 5pm (1 hour lunch)

Interview process: WEBEX-Panel interview

Summary:

• The role will focus on researching, creating, consolidating, and organizing rates, rules, and exception pages for Small Business products (BOP and Umbrella/Excess).

• Job Responsibilities:

• Research, create, consolidate, and organize existing filing documents.

• File and retrieve corporate documents, records, and reports.

• Prepare responses to correspondence containing routine inquiries.

• Prepare reports and other documents as needed as well as status.

• Candidates will be expected to interact with team members and business partners.

Skills:

• Strong skills in Microsoft Suite and SharePoint are essential; direct insurance experience is not required but preferred.

• Previous experience with computer applications, such as Microsoft Word (documents will either be in PDF or Word format), Excel-data entry (familiar with EXCEL as the files could also be in the EXCEL format) and PowerPoint- enter info into PP deck template (need to be able to maneuver and create status reports)

• Comfortable handling a variety of tasks to support the overall effectiveness and efficiency of the project.

• Familiarity with state filing vendor tools, such as Verisk, ISONet, SharePoint, S&P Global, and SERFF is a plus.

• Verbal and written communication skills, multi-tasking, customer service skills, and interpersonal skills

• Ability to work independently and manage one’s time.

• Ability to keep information organized and confidential.

Education/Experience:

• High school diploma or GED required.

• 1-2 years business experience required.

• Basic P&C (Property and Casualty) insurance knowledge preferred.

• Experience and familiarity with the industry filing process are highly desirable.