What are the responsibilities and job description for the Client Services Coordinator position at Comptech Associates?
About the Job
Job Title: Client Scheduling Coordinator
Location: Whitehouse Station, NJ
Duration: 6 Months(CTH)
Work schedule-4 days on site, 1 date WFH
Work Hours-likely to be 9-:5:30 or 9:30-6:00 but will be confirmed at time of offer
Interview will be on site and they generally only do one
Ability to work 40 hours a week on scheduled shift. Initial training is 9:00am to 5:30pm EST Mon to Friday. After training is concluded, an 8 hour shift would be a assigned between 7am - 7pm EST the latest start time would be 10:30am EST and work until 7:00pm EST
Job Responsibilities:
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner by using company and department resources
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
Skills:
• Effective, strong, and service focused communication skills, both verbal and written”
• Outlook-must be able to manage multiple calendars for scheduling of appointments
EXCEL- data entry
Experience/Education:
• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• Must have a strong experience,2-4 years Customer Service experience